Gift Cards

From Rts
Jump to: navigation, search

This section discusses gift card functionality in RTS, ranging from how to order cards, sell cards, and how to redeem.

Note: RTS can also sell gift cards online. Please see our wiki for more information for Online Gift Cards.


The section is divided into eight parts:

  • Gift Card Ordering
  • Adding Money to Cards
  • Removing Money from Cards
  • Adding Concession Items to Gift Cards
  • Transferring Gift Card Information
  • Completing Transactions with Gift Cards
  • Gift Card Reports
  • Rewards


Gift Card Ordering

RTS suggests ordering cards from Plastic Printers. When cards are ordered, Plastic Printers will request cards numbers from RTS so we can generate the card numbers directly within your database. This way you will not have to manually enter the card numbers. Contact information is provided below.

Ashley Otte

Ashley.Otte@PlasticPrinters.com

651.319.4758 Direct

741 Spiral Blvd. • Hastings, MN 55033

http://www.plasticprinters.com


When using a different card company:

1) Email support@rts-solutions.com including the locations' information and the number of card numbers needing to be generated.

2) Our card numbers are provided in the following format:

a) Track 1, human-readable CR-LF

b) Cards need to be encoded on ABA Track 1 only, nothing on Track 2 or 3. Cards can be lo-co or hi-co (lo-co is preferred and usually more cost effective). Note: It is strongly recommended that the card number be printed on the cards due to normal wear of the magnetic strip.

Above information is for the manufacturer.

Adding Money to Cards

1) At the selling screen, select Menu –> Add Money

2) Swipe or manually enter the card number you wish to add money to.

3) The next prompt will ask to add money to the card. Enter the amount of money you wish to add to the card. Select "OK".

4) After selecting "OK", RTS will ask to confirm the amount being added to the card. If the amount is correct, select "Yes", or "No", to begin the process again.

5) Once confirmed, the card now moves to the tender window. Money will not be added to the card until the transaction completes. Please finish the transaction using the appropriate transaction method.

6) Money will be added to the card instantly and can be used directly after the transaction finalizes.

Removing Money from Cards

The following steps are for removing money from a card and crediting the money back to a customer.

1) On the selling screen, select Menu –> Void On. The tender will turn red indicating a void is taking place.

2) Select Menu –> Add Money, the same steps as you would be adding money to a card.

3) Enter the card number.

4) Enter the money you would like to remove from the card, however, select CREDIT OFF. When the button is selected, it will turn red and the verbiage change to Credit On.

5) After selecting "OK", two prompts will appear. First, select "Yes" that you are removing money from the card. Then you must verify that you wish to remove money from the card.

6) To verify the amount being removed from the card, repeat the above steps by entering the amount and select CREDIT OFF. Press "OK" when done.

7) The credit off transaction will now move to the tender window. Complete the transaction as needed that will credit the credit card or expect money to be taken out of the drawer.

Adding Concession Items to Gift Cards

1) In RTS, navigate to Setup –> Mag Cards –> Add Concession.

2) Enter a password with the appropriate permissions.

3) Select an item listed under Concession Bonus and enter the amount of concession items that should be added to the card(s).

4) If needed, set an expiration date or leave as never.

5) If this item will be added to a series of cards, enter the number of cards or leave at 1.

6) Select "Add Credits", swipe the card(s) and select "Close" when done.

Transferring Gift Card Information

If a customer needs a replacement card, the card data can be transferred to a different card.

1) Navigate to: Setup –> Mag Cards –> Transfer Cards.

2) Enter a password with the appropriate permission level.

3) Enter the old card number

4) Enter the new card number

5) The data is now transferred to the new data

Completing Transactions with Gift Cards

Once a card has money on it, the card can be used to complete transactions.

1) On the selling screen, either select "Enter Card" on the register layout or Menu –> Enter Card. Note: The register layout can be customized by navigating to Setup –> Register Layout. Make sure to "Save as" for all stations.

2) Once the card is entered, the card will be associated with the transaction and display their current balance. If the card is also a loyalty card, their information and point value will appear in the tender as well. Please see the next section on the Loyalty Program for more information.

3) After the transaction is ready to be finalized, please select "Exact Change".

4) The money will now be removed from the card and money will not be expected out of your drawer. If you were to swipe the card again, the balance would now reflect the deduction from the recent transaction.

Gift Card Reports

RTS offers a wide range reports specifically for mag cards. These reports will be located under Reports –> Mag Cards.

Individual Log- See all transactions for a specific card. Please swipe or enter the card number when prompted.

Gift Card Detail- This report will display all cards and current balances, or cards before the specified date. You may view the report or choose to export via CSV.

Daily Log- This log will show varying information based on the items selected for the given date range.

System Total- System total will display your total amount of cards, debit total, valid supers, expired supers, valid ticket credits and expired ticket credits. This information may be printed.

Mag Card Expire Summary- View cards that have expired based on the specified date.

Rewards

In this section you will learn how to:

  • Adding Concession Rewards
  • Adding Ticket Rewards
  • Adding Bonus Type Ticket Rewards
  • Register Loyalty Members

Adding Concession Rewards

1) Navigate to: Setup –> Mag Cards –> Bonus Points

2) Select the “Reward” tab

3) Click the "Add" button

4) A window will prompt for the level to earn the reward

5) Select "Concession". This will prompt immediately after entering your amount of rewards.

6) Choose the concession item you would like to reward from your concession item list. This will prompt after choosing the reward type.

7) If you would like for the reward to expire after a designated number of days, set the number here. This will prompt after choosing the concession item. NOTE: 0 indicates the reward will never expire.

8) After selecting OK the item is now added to your rewards.

Adding Ticket Rewards

1) Navigate to: Seutp –> Mag Cards –> Bonus Points

2) Select the “Reward” tab

3) Click the "Add" tab

4) A window will prompt for the level to earn the reward

5) Select "Tickets". This will prompt immediately after entering your amount of rewards.

6) If you would like for the reward to expire after a designated number of days, set the number here. This will prompt after choosing the concession item. NOTE: 0 indicates the reward will never expire.

7) After choosing the expiration, a free ticket will be added to your reward list. This will reward any zero priced item listed under your bonus ticket type.

Adding Bonus Ticket Types

1) Click "Add".

2) A window will prompt to select a category. Choose your ticket type category that you would like your reward ticket to be available from.

3) Select the ticket available for the reward. This will prompt after selecting the ticket price category.

Registering Loyalty Members

1) From the selling screen, select Menu –> Register Card.

NOTE: Verify registering cards are enabled by navigating to Setup –> Mag Cards options and checking the box next to Enable Registered Cards.

2) The next window will be a Register Mag Card field. Any mag card can earn points as long as it has some information associated with it.

NOTE: To expedite the process, you may scan or swipe a driver’s license. However, this is dependent on the state’s driver’s license.

3) When the desired information is entered, select "Register Card". The card will now be ready to accumulate points.

NOTE: Cards can also be registered under Setup –> Mag Cards –> Register Card, or online.

Please email support@rts-solutions.com for more information.