Hardware Failure

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Quick Tips for Hardware troubleshooting

Computer

If your computer will not power on:

  1. Unplug the computer for 30 seconds, then plug it back into the same outlet.
  2. If that doesn't work, plug into a different outlet.
  3. If neither of the outlets work, replace the power cable on the computer with the power cable from another computer that does power on.
  4. If none of the above works, contact RTS Tech Support at 865-212-9703 or support@rts-solutions.com.

Built-in Printer

These are quick tips. For in-depth printer troubleshooting see Printer Troubleshooting

  1. Confirm that the printer has paper.
  2. If it has paper but still fails to print, restart the computer.
  3. If it still fails to print after a reboot, unplug the computer for 5 minutes. After this, plug the computer in and try printing once more.
  4. If you still can not print, contact RTS Tech Support at 865-212-9703 or support@rts-solutions.com.

External Printer

These are quick tips. For in-depth printer troubleshooting see Printer Troubleshooting

  1. Check that the printer has paper.
  2. If the printer has paper and it is correctly loaded, confirm that the printer power and data cables are connected securely to the printer and the computer.
  3. If the printer still will not print, change the cable plugged into the computer and printer.
  4. If the printer still won't print, move the printer to another computer with the same make/model of printer.
  5. If the printer continues to not print contact RTS Tech Support at 865-212-9703 or support@rts-solutions.com.

Card Reader

These are quick tips. For in-depth troubleshooting see Credit Card Device Troubleshooting

  1. Your credit card readers may need to be reset from time to time. If you are experiencing issues with a reader, make sure to unplug it from the computer and any power supply and make sure that the screen on the reader goes black.
  2. After 30 seconds plug the reader back in and test.
  3. If the reader is still not working properly, contact RTS Tech Support at 865-212-9703 or support@rts-solutions.com.

Touchscreen Monitor

If your monitor needs calibrated see: Calibrating your Touch Screen

If you are having issues with your touchscreen not registering input:

  1. Begin by cleaning the screen with appropriate cleaner.
  2. If your screen is still not registering touch, check the cabling. Most touchscreen monitors will have three cables, power, video, and either a serial or USB connection to the computer. Check that the cables are plugged in firmly on the screen and computer.
  3. If you are still having issues with your screen contact RTS Tech Support at 865-212-9703 or support@rts-solutions.com.