App Troubleshooting

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There are many settings in RTS that will affect how titles display in the app. We'll cover use-cases and best practices in this article and provide examples and links to other relevant wiki articles. Issues we'll address are:

NOTE: Be sure that you are using the Showtimes New Scheduler when scheduling films. Certain features of your performance are not created during scheduling when using the old scheduler.

"No Tickets Available"

If you receive a message saying "No Tickets Available" after selecting a showtime, this means you either have no tickets selected for this performance or the tickets selected are not enabled for the RTS app.

App error noTicketsAvailable.png

You can confirm you have tickets selected for this performance by navigating to Actions -> Schedule -> Showtimes New Schedule , double-clicking on your performance and ensuring you have tickets checked in the box on the left-hand side.

To verify you have tickets enabled for the RTS App, navigate to Setup -> Tickets -> Price . Press edit on your price category, and confirm that all tickets you wish to display on the App have both Enabled Web Api' and RTS App in the upper right-hand corner checked.

Broken Images

Linking Titles to Images

Digital signage customers should already be familiar with the Internet Film List. If however, you're not taking advantage of this module, you may find that some of your titles are missing images and trailers when viewed through the RTS App. To fix this issue, link the scheduled title to the correct entry in the Internet Film List.

Please see our Wiki on the film list here: Internet Film List

Here is an example of a film not linked using the Internet Film List.

Example missing image:
missing image

Title Not in the Film List

If you cannot find your title in the Internet Film List please contact our media team at to have your title added.

  • NOTE: The film list is not in alphabetical order, it is sorted by release date.
  • NOTE: alphabetizing purposes, the articles a, an, and the are moved as well as punctuation.
  • Example: 15:17 TO PARIS would be 1517 TO PARIS and A STAR IS BORN would be STAR IS BORN.

Display Amenities

Amenities can best be defined as anything extra or "non-standard" about a performance. Examples of this could be 3D or IMAX performances, titles with subtitles, sensory-friendly shows, etc. Please see the article on Adding Amenities for the RTS program.

In addition to the standard display amenities previously mentioned, you may wish to create a "custom" amenity for your performance. Please see the example below on how to do so:

Adding Custom Display Amenity

1) Go to Setup -> Ready Ticket Network -> Display Amenities.


2) Under "Amenity Settings", set the following:

  • "Base Amenity" - the base RTS amenity.
  • "Display Name" - the name you want this amenity to display with.
  • "Description" - the description you want to use for this amenity (used for the tooltip)
  • "Display Type" - how you want the amenity to be displayed.
  • "Promoted Amenity" - sets if the amenity is a "promoted" amenity, allowing different behavior (via CSS) on the web page.
  • "Non-Standard Video Amenity" - this should be enabled if the amenity is not a standard 2D video format.
  • "Image" - allows for an image to be assigned to the amenity

3) Click "Add New" to add the new amenity to the "Configured Amenities" list.

4) Repeat steps 2 and 3 for each amenity you want to display.

5) If you want to change the text used for 2D showing from "Standard" to something else, change the "Standard Showing Text".

6) Click "Save"

The following settings were used for this example:

  • Base Amenity = Lux Level
  • Display Name = CWX
  • Description = CWX
  • Display Type = Text Only
  • Promoted Amenity = Unchecked
  • Non-Standard Video Amenity = Unchecked
  • Image = No Image

Rts rtn displayAmenities example.png App displayAmenities.jpg

Terms of Service

You may wish to add terms of service to your app alerting your customers to special conditions of the sale. This section will discuss how to enable terms of service for your app. It contains examples and is divided into two parts:

  • Configuring Terms of Service

Terms of Service Module Explained

Terms of Service - Short Description:

This text will appear on the confirmation page of your app. The user must check the box before proceeding to the checkout page.


Terms of Service - Long Description:

This contains the body of your terms of service. This appears when the user taps on the short description of the terms of service.


Configuring Terms of Service

1) Navigate to: Setup –> Ready Ticket Network –> App Configuration.

2) Select Terms of Service.

Terms of Service blank.png

3) In the Terms of Service Short Description, enter in the white space: “I accept the terms and conditions”

4) In the Terms of Service Long Description, enter the policies for your service agreement.

Terms of service text.png

5) Select "Save" when done.