Difference between revisions of "App Troubleshooting"

From Rts
Jump to: navigation, search
m (App Best Practices - Images, Amenities, etc.)
Line 26: Line 26:
[[File:Rts_rtn_displayAmenities_example.png | 380px]] [[File:app_displayAmenities.jpg | 450px]]
[[File:Rts_rtn_displayAmenities_example.png | 380px]] [[File:app_displayAmenities.jpg | 450px]]
==Heading 3==
==Heading 4==
==Heading 5==

Revision as of 15:21, 23 October 2019

There are many settings in RTS that will affect how titles display in the app. We'll cover use-cases and best practices in this article and provide examples and links to other relevant wiki articles.

Broken Images

Digital signage customers should already be familiar with the Internet Film List. If however, you're not taking advantage of this module you may find that some of your titles are missing images and trailers when viewed through the RTS App. To fix this issue, link the scheduled title to the correct entry in the Internet Film List If the correct title doesn't load immediately, begin typing the title name. Avoid using articles such as "a", "an" and "the" as these are removed from beginning of titles when the film list is created. Also, avoid using any punctuation when searching the Internet Film List.

Here is an example of a film not linked using the Internet Film List.

Example missing image:
missing image

If you cannot find your title in the Internet Film List please contact our media team at media@rts-solutions.com to have your title added.

  • NOTE: Titles are listed in order of release date and are sorted newest first.

Display Amenities

You may have special display amenities you wish to show for your title listing. This could be to indicate that the performance is in 3D, has subtitles, is sensory-friendly, or even a custom setting you'd like displayed. Please see our article on setting up Amenities and see the provided example below on setting up a custom amenity.

The following settings were used for this example:

  • Base Amenity = Lux Level
  • Display Name = CWX
  • Description = CWX
  • Display Type = Text Only
  • Promoted Amenity = Unchecked
  • Non-Standard Video Amenity = Unchecked
  • Image = No Image

Rts rtn displayAmenities example.png App displayAmenities.jpg

Heading 3

Heading 4

Heading 5