Automatic Seat Buffering

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To support social distancing guidelines, RTS has added dynamic seat buffering for reserved seating. When enabled, a configurable amount of seats will be blocked off around a customer's purchased seats, creating a buffer.

Note: If you have a 3rd Party Website using our API, your web developers will need to adjust their code to support buffered seats. You can send them our API guide for more information.


To set this feature up:

  • Navigate to Setup -> Tickets -> Options

    File:Host2 2020-06-24 14-13-51.png

  • Set the Seat Buffering Radio button to Seat Buffer in the upper right-hand corner of the window.
  • Optionally, adjust the number of buffer seats added to either side of a selection with the Length box
  • Optionally, you can set the text for the pop up message that will appear online when a customer attempts to select a buffer seat with the Warn Message box.
  • Optionally, you can enable the "Skip Group when Calculating Buffer" option.
    • Using this option will not buffer grouped seats that must be purchased in the same transaction. For example, some sites may have seating for a couple, with walls or other means of blocking views from the right and/or left. In this case, you may not want to buffer these seats, as there is already isolation of sort in place.
  • Press Save

After enabling this feature you will need to restart your internet server, restart RTS on any self serve kiosks you may have, as well as your selling stations. If you update your buffer length, you will also need to restart everything.

To Restart the Internet Server,

  • This must be done on the RTS Server.
  1. Navigate to File -> Other -> Switch To -> Internet Server
  2. Press the Restart Internet Server button

In a minute, your internet ticketing page will come back up, and the seat buffer will be enabled

To Restart RTS on your Kiosk,

  1. Plug a keyboard into your Kiosk
  2. Press the Alt and F4 at the same time, to take you to the standard RTS logon screen
  3. Login to RTS
  4. Naviagte to File -> Other -> Restart Software
  5. Press the Yes button in the window that pops up

When your Kiosk comes back up the seat buffer will be enabled.

To Restart RTS on your Selling Staions

  1. Naviagte to File -> Other -> Restart Software
  2. Press the Yes button in the window that pops up

When your Selling station comes back up the seat buffer will be enabled.

Using Seat Buffers


On the selling screen, when a seat is selected within the buffer length from an existing seat, the employee will get a message "Not enough buffer seats. Do you wish to continue?". The Employee can either press No to select another seat or Yes, to continue purchasing the seat, even though it's within the buffer.

Rts selling seatBufferMessage.png

When the payment is being processed, your employee may receive another warning that says "Transaction failed due to seat buffer conflict. Would you like to override", in case a seat had been purchased between when the seat was selected and the payment began. This means that if an employee overrides a seat warning during seat selection, they will need to press Yes again to complete the transaction.

Rts selling seatBufferMessage payment.png

Note: You will also receive this warning if selected a seat that originally wasn't in violation of a seat buffer, but a seat was purchased in between when this seat was selected and when payment began.


When a customer selects a seat online which is within the buffer length from an existing seat, the customer will receive a popup with the message configure in the Warn Message box above. They will not be given the option to override this.

Rtn seatBufferMessage.png