Closing Procedures

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Closing Procedures

Each day, all selling stations must be closed prior to closing the deposit. It is important that each station is closed, followed by closing the deposit, each day.

Closing Station(s)

1) Select the "Close Station" Icon.


2) Choose the station you would like to close.

Over Under.PNG

3) If you do not see it in the list, navigate to Setup –> Station Numbers and add the station to the list.

SU StationNumbers.PNG

4) RTS will prompt a close station window that will have an amount that should be in your drawer. This will be in the "Over/Under" Section.


5) Verify your over/under by entering your station drawer amount (if you are using the RTS configured banks, this will include your starting drawer amount). You may enter this by entering the amount in checks, or you can enter the amount of 20s, 10s, etc.

6) If the amount is what RTS expects, the drawer will be even. If not and you verify the over/under, select Close Station.

6) Repeat for all Stations.

DO NOT move on to the Close Deposit steps until all stations have closed.

Servers Closing Themselves:

From the pinpad login screen, select "Close" and login.

On the "Credit Cards tab", highlight an entry and enter any credit card tips.

Enter cash for orders under Cash, excluding tips. Those go under the Cash Tips section.

When everything looks good, select "Close Server".

Manager Closing Servers:

From the pinpad login screen, select "Manager" and login.

Navigate to: Actions -> Station -> Close Tab Station.

Actions Station CloseTabStation.PNG

If servers have closed themselves out, they will appear under "Closed". From here you can verify you received the correct amount of Cash and Cash Tips for each server and select "Finalize Station".

If servers have not closed themselves, they will appear under the "Open" tab.

In here you can highlight a server, view if they have any open tabs still, add tips to credit cards, as well as enter in their Cash and Cash Tips. If you are closing them out and immediately finalizing, you can click "Close" and "Finalize Station" instead of doing it in two steps.

If any cash drawers were used, it will show which servers were on them as well as how much should be in the drawer and is closed out in the same fashion.

Closing the deposit:

Follow the steps for closing ticket stations. After clicking "Close Deposit", will additionally be prompted for secure user information for sending the credit card batches.

After the deposit is closed, there will be a prompt to close tickets. Select "Close Tickets".

The shift report is sent automatically when the deposit is closed, the daily ticket report is sent when the tickets are closed.

Closing Early

Closing Early, for example: Due to Weather.

Close the Day as usual and when need to handle refunds do that then and reschedule performance


run a cash refund of performance and comp guests.

You can reschedule events (in the past).

If it is an Online purchase, we can get email addresses.