Difference between revisions of "Customizing Kiosks"

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(Created page with "Using the Kiosk Configuration settings in RTS you can change the look and functionality of your RTS Kiosks. You can also have Multiple Configurations setup if you want to have...")
 
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You can create a new config by going to Setup -> Kiosks, and pressing the New config button. If you already have a config you like, but want to change a few settings on, select it from the dropdown list at the top right-hand corner of the screen, and then press the Clone Config button.
 
You can create a new config by going to Setup -> Kiosks, and pressing the New config button. If you already have a config you like, but want to change a few settings on, select it from the dropdown list at the top right-hand corner of the screen, and then press the Clone Config button.
  
You can also export all of your Kiosk Configs from one theater and import it into another. To export from one location, go to <code>Setup -> Kiosk</code>, and press the export button. This will export your Kiosk configs to C:\RTS\Ticketing\Export\KioskConfigs.xml . You can then move this file to a computer at your other theater, again navigate to <code>Setup -> Kiosk</code>, and press the import button.  
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You can also export all of your Kiosk Configs from one theater and import it into another. To export from one location, go to <code>Setup -> Kiosk</code>, and press the export button. This will export your Kiosk configs to ''C:\RTS\Ticketing\Export\KioskConfigs.xml''. You can then move this file to a computer at your other theater, again navigate to <code>Setup -> Kiosk</code>, and press the import button.  
  
  
<span>NOTE: Any change you make in the Kiosk Config window will be saved when you hit the '''Close''' button.</span>
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[[File:Rts_setup_kiosks.png | 800px]]
<span>NOTE: You will have to restart RTS on your Kiosks to make any changes to your config apply.</span>
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<span style="color:#DD3333">'''NOTE''': Any change you make in the Kiosk Config window will be saved when you hit the '''Close''' button.</span><br>
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<span style="color:#DD3333">'''NOTE''': You will have to restart RTS on your Kiosks to make any changes to your config apply.</span>
  
 
==Options==
 
==Options==
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*'''Width''': Specify the width of the reserved seating chart
 
*'''Width''': Specify the width of the reserved seating chart
 
*'''Height''': Specify the Hight of the reserved seating chart
 
*'''Height''': Specify the Hight of the reserved seating chart
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[[File:Rts_setup_kiosks_options_general.png]]
  
  
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*'''Add Minimum''': This sets the minimum amount of money that can be added to a gift card on a kiosk.
 
*'''Add Minimum''': This sets the minimum amount of money that can be added to a gift card on a kiosk.
 
*'''Add Maximum''': This sets the maximum amount of money that can be added to a gift card on a kiosk.
 
*'''Add Maximum''': This sets the maximum amount of money that can be added to a gift card on a kiosk.
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[[File:Rts_setup_kiosks_options_giftCards.png]]
  
 
===Loyalty Tab===
 
===Loyalty Tab===
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*'''Enable Editing Registration''': Allows Customers to update their information tied to their loyalty card.
 
*'''Enable Editing Registration''': Allows Customers to update their information tied to their loyalty card.
 
*'''Prompt During Purchase''': Enables a prompt on the screen when purchasing a ticket to enter in their loyalty card to earn points.
 
*'''Prompt During Purchase''': Enables a prompt on the screen when purchasing a ticket to enter in their loyalty card to earn points.
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[[file:Rts_setup_kiosks_options_loyalty.png]]
  
 
===Pickup Tab===
 
===Pickup Tab===
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*'''Enable Scan/Sipe Entry''': Enables picking up tickets by scanning a confirmation code, or swiping a credit card (if you don't have an online EMV credit card account)
 
*'''Enable Scan/Sipe Entry''': Enables picking up tickets by scanning a confirmation code, or swiping a credit card (if you don't have an online EMV credit card account)
 
*'''Eanble Manual Keyed Entry''': Enable a keypad for manually entering in a confirmation code. This menu will also accept swipes and scans.
 
*'''Eanble Manual Keyed Entry''': Enable a keypad for manually entering in a confirmation code. This menu will also accept swipes and scans.
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[[File:Rts_setup_kiosks_options_pickup.png]]
  
 
===Buttons Tab===
 
===Buttons Tab===
 
In this tab, you can change the text of various buttons on the kiosk.  
 
In this tab, you can change the text of various buttons on the kiosk.  
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[[file:Rts_setup_kiosks_options_button.png]]
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*'''Enable Payment''': Allows for cash payment on kiosks <!-- Seems to not work? -->
 
*'''Enable Payment''': Allows for cash payment on kiosks <!-- Seems to not work? -->
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[[file:Rts_setup_kiosks_options_cash.png]]
  
 
==Colors==
 
==Colors==
 
Most of the colors on the RTS Kiosk interface are configurable. See the table below for what colors you can change.
 
Most of the colors on the RTS Kiosk interface are configurable. See the table below for what colors you can change.
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[[file:Rts_setup_kiosks_Colors.png]]
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==Images==
 
==Images==
  
The Kiosk Config allows you to set custom images from some screens. These images will override any colors set above. The images can be any size and must be either a JPG, or PNG. For a list of what each image applies to, see the Table below
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The Kiosk Config allows you to set custom images from some screens. These images will override any colors set above. The images can be any size and must be either a JPG, or PNG. For a list of what each image applies to, see the Table below.
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[[File:Rts_setup_kiosks_images.png]]
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Revision as of 22:34, 20 January 2020

Using the Kiosk Configuration settings in RTS you can change the look and functionality of your RTS Kiosks. You can also have Multiple Configurations setup if you want to have different Kiosks with functionality. For instance, you may want to have a few kiosks that only allow picking up tickets, in addition to your kiosks that allow purchasing tickets.


Creating New/Managing Configs

You can create a new config by going to Setup -> Kiosks, and pressing the New config button. If you already have a config you like, but want to change a few settings on, select it from the dropdown list at the top right-hand corner of the screen, and then press the Clone Config button.

You can also export all of your Kiosk Configs from one theater and import it into another. To export from one location, go to Setup -> Kiosk, and press the export button. This will export your Kiosk configs to C:\RTS\Ticketing\Export\KioskConfigs.xml. You can then move this file to a computer at your other theater, again navigate to Setup -> Kiosk, and press the import button.


Rts setup kiosks.png


NOTE: Any change you make in the Kiosk Config window will be saved when you hit the Close button.
NOTE: You will have to restart RTS on your Kiosks to make any changes to your config apply.

Options

These options allow for changing the functionality of your kiosk.

General Tab

  • Transaction Timeout: Timeout for completing a transaction.
  • Swipe Timeout: Timeout for swiping a card
  • Enable Credit Card Payment: Enables Payment with Credit Cards
  • Block Advanced Ticket Purchases: Blocks purchasing films scheduled in the future
  • Warn on Wheelchair Space Select: Enables a warning when selecting a Wheelchair Space on the reserved seating chart
  • Warn on Companion Select: Enables a warning when selecting a Companion Seat on the reserved seating chart
  • Block R Rated Title Sales: Disables purchasing films that are rated R.


Reserved Seat Grid Display

  • Use Absolute Positioning: Enables using the below settings to position the reserved seating chart. The four below settings must have a non-zero value for this to apply.
  • X Position: Specify the X Starting position of the reserved seating chart
  • Y Position: Specify the Y Starting position of the reserved seating chart
  • Width: Specify the width of the reserved seating chart
  • Height: Specify the Hight of the reserved seating chart


Rts setup kiosks options general.png


Gift Cards Tab

This tab includes settings that involve the use of a Gift card.

  • Enable Payment: Allows for a gift card and ticket purchases to be made with a gift card.
  • Enable Balance Check: Allows Customers to check the balance of their gift card.
  • Enable Adding Money: Adds a button to the gift card menu for customers to add money to their gift cards.
  • Add Minimum: This sets the minimum amount of money that can be added to a gift card on a kiosk.
  • Add Maximum: This sets the maximum amount of money that can be added to a gift card on a kiosk.


Rts setup kiosks options giftCards.png

Loyalty Tab

This tab includes settings that involve the use of a loyalty card.

  • Use Manual Loyalty Entry: Enable a keypad for manually entering in a confirmation code. This menu will also accept swipes and scans.
  • Enable Status Check: Allows Customers to check their points and registration information.
  • Enable Initial Registration: Allows Customers to register for the RTS Loyalty program on the Kiosk.
  • Enable Editing Registration: Allows Customers to update their information tied to their loyalty card.
  • Prompt During Purchase: Enables a prompt on the screen when purchasing a ticket to enter in their loyalty card to earn points.


Rts setup kiosks options loyalty.png

Pickup Tab

This tab includes settings when picking up a ticket.

  • Enable Scan/Sipe Entry: Enables picking up tickets by scanning a confirmation code, or swiping a credit card (if you don't have an online EMV credit card account)
  • Eanble Manual Keyed Entry: Enable a keypad for manually entering in a confirmation code. This menu will also accept swipes and scans.


Rts setup kiosks options pickup.png

Buttons Tab

In this tab, you can change the text of various buttons on the kiosk.


Rts setup kiosks options button.png


Button Option Use
Scan Or Swipe Button Select to Scan confirmation or Swipe card, as opposed to manual entry. Because you cannot pickup tickets using a credit card when you
have an online emv account, there is a different option for EMV to allow you to remove the swipe card text.
Check Balance Button Check gift card balance.
Finish Button Finish selecting tickets.
Pick Seats Button Legacy setting for reserved seating.
Previous Button See the previous list of showtimes. Used when there are more showtimes than will fit on the screen, so multiple lists are used.
Next Button See the next list of showtimes. Used when there are more showtimes than will fit on the screen, so multiple lists are used.
Buy Gift Button Select to add money to a gift card.
Register Button Select to register a gift card.
Info Button Used to show Title, Rating, Run time, and synopsis.
Continue Button Used to confirm the amount to add to gift card. Displays as {Button Text} - $0.00
Edit Registration Button Used to edit loyalty information from the loyalty status screen.
Loyalty Reward Button Select to enter the loyalty menu. Behind here are the settings to register, check status, and edit registration.
Buy Ticket Button Select for Buy tickets menu.
Gift Card Button Select for Gift Card functions.
Pickup Button Select for Pickup ticket.
Back Button Button on most menu's to go back to the previous menu
Today Button Used to see showtimes for today.
Other Day Button Used to see showtimes other than today.
Manual Entry Button Button to select to manually enter loyalty information.
Save Button Save when editing loyalty information.
Clear First Name Button Clear for First Name when editing loyalty information.
Clear Last Name Button Clear for Last Name when editing loyalty information.
Clear Street 1 Button Clear for Street 1 when editing loyalty information.
Clear Street 2 Button Clear for Street 2 when editing loyalty information.
Clear City Button Clear for City when editing loyalty information.
Clear State Button Clear for State when editing loyalty information.
Clear Zip Button Clear for Zip when editing loyalty information.
Clear Email Button Clear for Email Name when editing loyalty information.
Clear Date of Birth Button Clear for Date of Birth when editing loyalty information.
Edit First Name Button Edit for First Name when editing loyalty information.
Edit Last Name Button Edit for Last Name when editing loyalty information.
Edit Street 1 Button Edit for Street 1 when editing loyalty information.
Edit Street 2 Button Edit for Street 2 when editing loyalty information.
Edit City Button Edit for City when editing loyalty information.
Edit State Button Edit for State when editing loyalty information.
Edit Zip Button Edit for Zip of Birth when editing loyalty information.
Edit Email Button Edit for Email when editing loyalty information.
Edit Date of Birth Button Edit for Date of Birth when editing loyalty information.
Manual Loyalty Done Button The done button when manually entering Loyalty Card Number when purchasing a ticket.


Cash Tab

This tab contains settings for cash settings.

  • Enable Payment: Allows for cash payment on kiosks


Rts setup kiosks options cash.png

Colors

Most of the colors on the RTS Kiosk interface are configurable. See the table below for what colors you can change.


Rts setup kiosks Colors.png


Color Option Use
Available Seat Legacy setting for reserved seating.
Background Color The background image behind most screens.
Cancel Button Any button to cancel a transaction.
Default Button Any buttons not mentioned elsewhere in this table.
Handicapped Seat Legacy setting for reserved seating.
Pay Button Any buttons used for payments.
Purchase Summary Background Color Background color of the inner window containing purchase information.
Purchase Summary Fore Color Text-color of the inner window containing purchase information.
Reserved Seating Background Color Legacy setting for reserved seating.
Screensaver Background Color
Screensaver Touch Background Color Background color of the box that bounces on the screensaver.
Screensaver Touch Fore Color Text-color of the box that bounces on the screensaver.
Selected Seat Legacy setting for reserved seating.
Sold Seat Legacy setting for reserved seating.
Status Message Background Color Background color of any text windows not listed above (Loyalty card prompt, Charge Failed Image, Purchase Disclaimer, etc).
Status Message Fore Color Text-color of any text windows not listed above (Loyalty card prompt, Charge Failed Image, Purchase Disclaimer, etc).
Violation Seat Legacy setting for reserved seating.


Images

The Kiosk Config allows you to set custom images from some screens. These images will override any colors set above. The images can be any size and must be either a JPG, or PNG. For a list of what each image applies to, see the Table below.


Rts setup kiosks images.png


Image Option Use
Authorizing Card Image Displays when the kiosk is processing a credit card payment. For non-emv only.
Block R Rated Title Sales Image If the Block R Rated Title Sales option is checked in the General tab on the left-hand side of the screen is selected, this image will be displayed after an R rated film is selected.
Charge Failed Image Displays when a charge failed.
EMV Credit Card Image Displays while a transaction is being processed on the pin pad. EMV only.
Gift Card Maximum Add Image Displays when attempting to reload a gift card with over the maximum allowed amount
Gift Card Minimum Add Image Displays when attempting to reload a gift card with under the minimum allowed amount
Gift Card ThankYou Background Image Displays when a Gift card is purchased.
Invalid Confirmation Number Image Displays when the confirmation number is invalid.
Kiosk Background Image Image located behind the buttons.
Mag Card Not Found Image Displays when Mag Card is not found on RTS server.
No Tickets to Pickup Image Displays if no tickets are available to pick up for a confirmation number.
Not Titles or Shows Available Image Displays when trying to purchase tickets, but no shows are scheduled, or no tickets are available for kiosks.
Not a Registered Loyalty Card Image Mag Card is found on the server but isn't registered as a loyalty card.
Pickup Tickets Image Image displays when the kiosk is waiting for a confirmation number to be scanned.
Prompt for Loyalty Card Image Image Displays when purchasing a ticket, asking if the user has a loyalty card.
Purchase Disclaimer When applied this image will display with an okay/cancel prompt before the transaction is finished.
Reserved Seating Background Image Displays behind a reserved seating chart.
Screensaver Touch Image Image that bounces on the screensaver.
Sold Out Kiosk Image Displays when the selected show is sold out.
Swipe Credit Card Image This image displays when the kiosk is accepting credit card payment.
Swipe Gift Card Image Displays when the kiosk is waiting for a gift card to be swiped.
Swipe Loyalty Card Image Displays when the kiosk is waiting for a Loyalty card to be swiped.
Ticket ThankYou Background Image Displays after a ticket is purchased.
Warn On Companion Select Image If you have configured RTS to display a warning with selecting a companion seat, and a companion seat is selected, this image will display.
Warn On Wheelchair Select Image If you have configured RTS to display a warning with selecting a wheelchair spot, and a wheelchair spot is selected, this image will display.


Other

  • Purchase Disclaimer: If you do not have an image applied for a purchase disclaimer, you can add a disclaimer to display here.
  • Allow Employee Override Single Seats: Allows an Employee to override a single-seat warning for customers.
  • Disable Single Seat Warning: Disables the single-seat warning.
  • Edit Kiosk Station Numbers: Allows you to add or remove available station numbers for kiosks.