Order Routing

From Rts
Jump to: navigation, search

The Order routing feature of RTS is designed to allow you to set up items to be printed via a networked printer somewhere else in the building. This may be useful for printing mixed drinks to a printer at a bar, or items that need additional preparation in the kitchen. The slip that prints will include items in the transaction that have been enabled for that printer, an order number (that will also be printed on the customer's receipt), and a table number if available. If you have a buzzer connected to the printer RTS will also be able to buzz if it is desired.


There are three main steps to setup Order Routing in RTS. The first step is to set up the printer in RTS, the second is to assign items to the route, and the third is to set your selling stations to use the route.


Setting up a Remote Printer

Installing a Remote Printer in Windows

Remote Item Printers are required to first be set up in Windows before they can be added into RTS.


  1. Once you have the IP address of the network printer, Navigate to File -> Other -> Control Panel -> Printers
  2. Press Add a Printer at the top of the window
    Right
  3. Press The printer that I want isn't listed
    Right
  4. Select the Add a printer using a TCP/IP address or hostname and press Next
    Right
  5. Enter the IP Address in the Hostname or IP Address Box and press Next
    Right
  6. Select the Approperate driver from the list, and press Next
    Right

Adding a Remote Printer in RTS

There are two options when adding a remote printer into RTS. You can either set up the printer as a windows printer onto the server and enable it as a print server or set up the printer on each station, and configure the printer in RTS individually on each station. Setting your RTS server as the print server will be the quickest method, however, setting up the printer on each station will give you more flexibility.

Setting up the Server as a Print Server

Once you have added the printer as a Windows Printer on the server, you can add it into RTS by:

  1. Navigate to Setup -> Concessions -> Remote Printers Setup.
  2. If you have not already added a printer, press the Add button in the lower left-hand side of the window
  3. In the middle of the screen, under Printer Settings, select your printer from the drop-down next to Network Path.

    Rts concessions remotePrintersSetup.png

  4. Press Save then Close.
  5. Navigate to File -> Options.
  6. Select the Order Routing tab, and the Fill Order Options tab within that.
  7. Set the Enable Print Server option to True.
  8. Press OK.


Setting up the Printer on Each Station

To set up the printer on each station, the printer will first have to be added to the computer as a printer in Windows.

  1. Navigate to Setup -> Concessions -> Remote Printers Setup.
  2. If you have not already added a printer, press the Add button in the lower left-hand side of the window, and enter a name for the printer.
  3. In the middle of the screen, under Printer Settings, select your printer from the drop-down next to Network Path. It should say "WinPrint:*Name you entered in Windows Printers*"
  4. Press Save then Close.


Rts concessions remotePrintersSetup.png


Enabling a Printer Buzzer

If you have a buzzer connected to the printer RTS will also be able to buzz it if desired. To set this up:

  1. Navigate to Setup -> Concessions -> Remote Printers Setup.
  2. Select the Printer you wish to configure from the Printer List on the left-hand side of the screen
  3. Under the Buzzer Settings header in the middle of the screen set the Buzzer Enabled setting to True
  4. You may also need to Enable the buzzer internally on the printer by pressing the Enable button on the right-hand side of the screen.
  5. Press the Test button to verify that the buzzer is working.
  6. Press Save to save the settings.


Rts concessions remotePrintersSetup.png


Adding Items to your Fill Order Routing Configuration

A Fill Order Routing Configuration defines which items will be sent to what printer. You may create multiple Order Routing Configurations if you want an item to print to different printers depending on the station it was sold on.


  1. Navigate to File -> Options.

    File Options OrderRouting FillOrders ItemRouting.PNG

  2. Select the Order Routing tab, and the Fill Order Options tab within that.
  3. Press the Item Routing button

    Rts options orderRouting fillOrderOptions itemRouting.png

  4. If you do not wish to create a new configuration, skip this step.
    1. Press the Add button at the top of the window.
    2. Enter a name for the configuration.
  5. For each printer:
    1. Check all items and subitems to modifiers which are sold individually.
    2. Press the Add as Main button.
    3. Click the name of the printer(s) you want to add these items to.
    4. Check all items that are used as subitems to modifiers and not sold individually.
    5. Press the Add as Helper button.
    6. Click the name of the printer(s) you want to add these items to.
  6. For every item you want to print
    1. Navigate to Setup -> Concessions -> Multiple Item Setup

      Rts concession multipleItemSetup FillOrder.png

    2. If an item you want to print has a False in the Fill Order column, double-click on the False
    3. In the item settings check the Display on Fillorder station setting.
    4. Hit Save

      Rts concession item FillOrder.png

    5. The False in the item's column in Multiple Item Setup should now say True


Configure your Selling Stations to Print to a Remote Printer

In order to tell your selling stations to print to a remote printer, navigate to Setup -> Local Computer. Inside of the Fill Order in the Order Routing tab, select your Item Group Configuration from the dropdown box.


SU LocalComputer OrderRouting FillOrder ItemGrpConfig.PNG


Note:Setup -> Concessions -> Item Routing is deprecated.

See Also