Difference between revisions of "Printer Troubleshooting"

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(Created page with "'''Basic Printer Troubleshooting:''' *Have you restarted the computer? *When was the last time the printer worked? ::- Has it been moved from another station? *Are you get...")
 
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*Has anyone changed any RTS printer settings?
 
*Has anyone changed any RTS printer settings?
 
::- Are there other stations with the same hardware to compare settings with?
 
::- Are there other stations with the same hardware to compare settings with?
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Cash drawer connected through USB printer to POS.
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On the POS, open <code>'''Setup -> Local Computer'''</code>
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For Under Connections, set the Connection field to point to the connection showing under USB Active Connections:
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*Ticket
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*Receipt
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*Credit Card
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*Drawer
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For the Model/Layout selection on the items listed above, set to Samsung SRP.
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'''"Save"''', then test printing and cash drawer functionality.
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Notes about layouts:
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Samsung SRP series and Epson TM series are the same layouts. 
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They are the default layout for printers that use ESC/POS printer codes.
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Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes.

Revision as of 14:54, 16 April 2019

Basic Printer Troubleshooting:

  • Have you restarted the computer?
  • When was the last time the printer worked?
- Has it been moved from another station?
  • Are you getting an "output error" and the software restarts?
- Have you checked that there is paper in it?
- Is the paper loading door firmly closed?
  • What kind of cable is the printer using?
- Is there a converter cable? (usually serial to USB)
- Have you double checked all the connections and made sure they were snug?
  • Can you access the printer and print from Windows?
- Depending on the printer does it show up in device manager?
  • Has anyone changed any RTS printer settings?
- Are there other stations with the same hardware to compare settings with?

Cash drawer connected through USB printer to POS.

On the POS, open Setup -> Local Computer


For Under Connections, set the Connection field to point to the connection showing under USB Active Connections:

  • Ticket
  • Receipt
  • Credit Card
  • Drawer

For the Model/Layout selection on the items listed above, set to Samsung SRP. "Save", then test printing and cash drawer functionality.

Notes about layouts: Samsung SRP series and Epson TM series are the same layouts.  They are the default layout for printers that use ESC/POS printer codes.

Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes.