Difference between revisions of "Printer Troubleshooting"

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*'''Have you restarted the computer?'''
 
*'''Have you restarted the computer?'''
  
*'''When was the last time the printer worked?'''
+
*'''Is the printer working or when was the last time it worked?'''
 
+
::- Has it been moved from another station?
 +
::- Is there a feed button on the printer? If so does the paper feed?
 +
::- Is the paper loaded correctly?
 +
::- Are the paper sensors dirty?
 +
::- Is the printer an internal or external printer?
 
::- Has it been moved from another station?
 
::- Has it been moved from another station?
 +
::- How is it connected to the computer?
  
 
*'''Are you getting an "output error" and the software restarts?'''
 
*'''Are you getting an "output error" and the software restarts?'''
Line 13: Line 18:
 
*'''What kind of cable is the printer using?'''
 
*'''What kind of cable is the printer using?'''
 
::- Is there a converter cable? (usually serial to USB)
 
::- Is there a converter cable? (usually serial to USB)
::- Have you double checked all the connections and made sure they were snug?
+
::- Have you double checked all the connections and made sure they are snug?
  
 
*'''Can you access the printer and print from Windows?'''
 
*'''Can you access the printer and print from Windows?'''
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On the POS, open <code>'''Setup -> Local Computer'''</code>
+
On the POS, navigate to <code>'''Setup -> Local Computer'''</code>.
  
  

Revision as of 17:49, 16 April 2019

Basic Printer Troubleshooting:

  • Have you restarted the computer?
  • Is the printer working or when was the last time it worked?
- Has it been moved from another station?
- Is there a feed button on the printer? If so does the paper feed?
- Is the paper loaded correctly?
- Are the paper sensors dirty?
- Is the printer an internal or external printer?
- Has it been moved from another station?
- How is it connected to the computer?
  • Are you getting an "output error" and the software restarts?
- Have you checked that there is paper in it?
- Is the paper loading door firmly closed?
  • What kind of cable is the printer using?
- Is there a converter cable? (usually serial to USB)
- Have you double checked all the connections and made sure they are snug?
  • Can you access the printer and print from Windows?
- Depending on the printer does it show up in device manager?
  • Has anyone changed any RTS printer settings?
- Are there other stations with the same hardware to compare settings with?

Cash drawer connected through USB printer to POS.


On the POS, navigate to Setup -> Local Computer.


Under "Connections", set the Connection field to point to the connection showing under USB Active Connections:

  • Ticket
  • Receipt
  • Credit Card
  • Drawer

For the Model/Layout selection on the items listed above, set to Samsung SRP. "Save", then test printing and cash drawer functionality.

Notes about layouts: Samsung SRP series and Epson TM series are the same layouts.  They are the default layout for printers that use ESC/POS printer codes.

Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes.