Difference between revisions of "Printer Troubleshooting"

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*'''Have you restarted the computer?'''
 
*'''Have you restarted the computer?'''
  
*'''When was the last time the printer worked?'''
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*'''Is the printer working or when was the last time it worked?'''
 
+
::- Has it been moved from another station?
 +
::- Is there a feed button on the printer? If so does the paper feed?
 +
::- Is the paper loaded correctly?
 +
::- Are the paper sensors dirty?
 +
::- Is the printer an internal or external printer?
 
::- Has it been moved from another station?
 
::- Has it been moved from another station?
 +
::- How is it connected to the computer?
  
 
*'''Are you getting an "output error" and the software restarts?'''
 
*'''Are you getting an "output error" and the software restarts?'''
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*'''What kind of cable is the printer using?'''
 
*'''What kind of cable is the printer using?'''
 
::- Is there a converter cable? (usually serial to USB)
 
::- Is there a converter cable? (usually serial to USB)
::- Have you double checked all the connections and made sure they were snug?
+
::- Have you double checked all the connections and made sure they are snug?
  
 
*'''Can you access the printer and print from Windows?'''
 
*'''Can you access the printer and print from Windows?'''
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On the POS, open <code>'''Setup -> Local Computer'''</code>
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On the POS, navigate to <code>'''Setup -> Local Computer'''</code>.
 +
 
 +
 
 +
[[File:SU_LocalComputer.PNG|300px]]
  
  
For Under Connections, set the Connection field to point to the connection showing under USB Active Connections:
+
Under '''"Connections"''', set the Connection field to point to the connection showing under USB Active Connections:
 
*Ticket
 
*Ticket
 
*Receipt
 
*Receipt
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Notes about layouts:
 
Notes about layouts:
Samsung SRP series and Epson TM series are the same layouts. 
+
Samsung SRP series and Epson TM series are the same layouts. See Also '''[[Ticket Layouts]]'''.<br>
 
They are the default layout for printers that use ESC/POS printer codes.
 
They are the default layout for printers that use ESC/POS printer codes.
  
 
Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes.
 
Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes.

Latest revision as of 16:55, 11 July 2019

Basic Printer Troubleshooting:

  • Have you restarted the computer?
  • Is the printer working or when was the last time it worked?
- Has it been moved from another station?
- Is there a feed button on the printer? If so does the paper feed?
- Is the paper loaded correctly?
- Are the paper sensors dirty?
- Is the printer an internal or external printer?
- Has it been moved from another station?
- How is it connected to the computer?
  • Are you getting an "output error" and the software restarts?
- Have you checked that there is paper in it?
- Is the paper loading door firmly closed?
  • What kind of cable is the printer using?
- Is there a converter cable? (usually serial to USB)
- Have you double checked all the connections and made sure they are snug?
  • Can you access the printer and print from Windows?
- Depending on the printer does it show up in device manager?
  • Has anyone changed any RTS printer settings?
- Are there other stations with the same hardware to compare settings with?

Cash drawer connected through USB printer to POS.


On the POS, navigate to Setup -> Local Computer.


SU LocalComputer.PNG


Under "Connections", set the Connection field to point to the connection showing under USB Active Connections:

  • Ticket
  • Receipt
  • Credit Card
  • Drawer

For the Model/Layout selection on the items listed above, set to Samsung SRP. "Save", then test printing and cash drawer functionality.

Notes about layouts: Samsung SRP series and Epson TM series are the same layouts. See Also Ticket Layouts.
They are the default layout for printers that use ESC/POS printer codes.

Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes.