Printer Troubleshooting

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Basic Printer Troubleshooting:

  • Have you restarted the computer?
  • When was the last time the printer worked?
- Has it been moved from another station?
  • Are you getting an "output error" and the software restarts?
- Have you checked that there is paper in it?
- Is the paper loading door firmly closed?
  • What kind of cable is the printer using?
- Is there a converter cable? (usually serial to USB)
- Have you double checked all the connections and made sure they were snug?
  • Can you access the printer and print from Windows?
- Depending on the printer does it show up in device manager?
  • Has anyone changed any RTS printer settings?
- Are there other stations with the same hardware to compare settings with?