RTS Email Configuration

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RTS can automatically send online ticket and gift card confirmations to your customers. RTS can also email end of night reports to specified contacts. You will need to provide email account info in order for this to work. RTS does not manage this email account.

Configuring your locations Email Settings

Internet Ticketing Email Settings

This is the email address your customers will see when they receive their ticket confirmation emails when purchasing tickets online. This email is also used to send confirmations for mobile app purchases, and to send nightly shift reports. To configure this, go to:

File -> Options -> Communications.

Email Configuration.png

Server and Port are provided by your email host. This is the outgoing mail server information and is required for emails to work correctly. See Common Mail Server Settings below.

Automatic Reports Email Settings

To send Deposit and Boxoffice reports automatically after closing the deposit via email to a designated address, navigate in RTS to Setup -> Reports -> Automatic Emails.

To add a new email recipient:

  • Select "Add Custom" or "Add From Address Book". The latter will prompt you to choose a contact from what is configured in Setup -> Adresses.
  • Choose which reports you would like to send to this email address by using the checkboxes on the right.
  • When you are done adding and configuring emails simply click "Save" to finish.


Note: If more than one Report Group is chosen for a specific email address it will send a separate email for each group selected.

Online Gift Card

This is the email address used to send your customers Online Gift Cards. To configure this go to the Online Gift Cards email configuration tab:

Setup -> Gift Certificates -> Online Gift Cards -> Email.

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Server and Port are provided by your email host. This is the outgoing mail server information and is required for emails to work correctly. See Common Mail Server Settings below.

Using GMail with RTS

Gmail may not work in RTS due to enhanced security. If the account is setup correctly but you are still failing authentication then enable the "Less Secure Apps" option at the following link. Be sure that you are signed into Gmail with the user account you intend to use in RTS.


App Passwords

App passwords are the preferred method of using Gmail with RTS. This will allow you to use a specific password with RTS and can resolve authentication issues. When using an app password, your Gmail password may be changed without affecting your email configuration inside RTS. App passwords can only be used with Gmail accounts have 2-Step Verification turned on.

See here for directions on setting up an app password. This password will replace the password used inside RTS at File -> Options -> Communications.

When setting up the App Password, use Other (Custom Name) as the name. When asked to enter a name, you can enter something like RTS. When the password is displayed, make sure to write it down, as you will not be able to access it later.

NOTE: You must first enable 2 step verification for your Gmail account before you can setup an app password.

Using Yahoo with RTS

In 2020, Yahoo updated its 3rd party email requirements. RTS is no longer able to login using your Yahoo Account password. You will need to set up an app account password for use with RTS. See Yahoo's page here for more information.

Common Mail Server Settings

Google Gmail

Yahoo Mail

Outlook Mail

See More

Email Troubleshooting

If you test your email configuration and the result is "Email Failed", pay attention to the extra window that opens when sending your test email. Follow the section below for the error you are receiving here.

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Authentication Failed

This error implies that a connection was made, but the username and password were not accepted or incorrect. It is very common, especially with shared inboxes that the password has been changed.

  • NOTE: RTS does NOT store your email password. If you are unsure what the password is, you will need to contact someone who has access to this password or configure a different account to be used.

To resolve this:
1. Login into the email account inbox of the account you are trying to configure inside of RTS. Do this in a web browser, just as if you were checking your emails.

  • If you are automatically logged in, log out and re-enter the password to ensure that you have this correct.

2. Update this password inside RTS to be exactly what got you logged into your inbox.
3. If you are using a Gmail account and your server is listed as smtp.gmail.com, see our section on setting up a GMail account to ensure that Gmail specific options are enabled. 4. If you are using a Yahoo account and your server is listed as smtp.mail.yahoo.com, see our section on setting up a yahoo account to ensure that Yahoo specific options are enabled. 5. Test the email again to ensure the result is "Email Sent"

Bad Response Init Connection

This error implies that the connection gave a bad response. This is most likely due to the port number being incorrect. See Common Mail Server Settings or contact your mail provider for the information needed.

Could Not Resolve / IP Address Is Nothing

This error implies that no connection was made. This means the server listed is not a valid mail server. See Common Mail Server Settings or contact your mail provider for the information needed.