Difference between revisions of "RTS Email Configuration"

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===Internet Ticketing Email Settings===
 
===Internet Ticketing Email Settings===
This is the email address your customers will see when they recieve their ticket confirmation emails. To configure it go to:
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This is the email address your customers will see when they receive their ticket confirmation emails when purchasing tickets online. This email is also used to send confirmations for mobile app purchases, and to send nightly shift reports. To configure this, go to:
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<code>'''File -> Options -> Communications'''</code>.
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<code>File -> Options -> Communications</code>
 
 
[[File:Email_Configuration.png]]
 
[[File:Email_Configuration.png]]
  
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Server and Port are provided by your email host.  This is the outgoing mail server information and is required for emails to work correctly.  See [[RTS_Email_Configuration#Common_Mail_Server_Settings|Common Mail Server Settings]] below.
  
 
===Automatic Reports Email Settings===
 
===Automatic Reports Email Settings===
This is the email address you would like to receive automatic reports to. To configure this go to:
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To send Deposit and Boxoffice reports automatically after closing the deposit via email to a designated address, navigate in RTS to <code>Setup -> Reports -> Automatic Emails</code>.
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To add a new email recipient:
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*Select '''"Add Custom"''' or '''"Add From Address Book"'''. The latter will prompt you to choose a contact from what is configured in <code>Setup -> Adresses</code>.
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*Choose which reports you would like to send to this email address by using the checkboxes on the right.
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*When you are done adding and configuring emails simply click '''"Save"''' to finish.
  
<code>File -> Options -> Communications</code>
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[[File:SetupAutomaticReportEmails.png|450px]]<br/><br/>
[[File:Automatic_Reports_Email_Settings.png]]
 
  
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''Note: If more than one '''Report Group''' is chosen for a specific email address it will send a seperate email for each group selected.''<br>
  
 
===Online Gift Card===
 
===Online Gift Card===
 
This is the email address used to send your customers Online Gift Cards. To configure this go to the Online Gift Cards email configuration tab:  
 
This is the email address used to send your customers Online Gift Cards. To configure this go to the Online Gift Cards email configuration tab:  
  
<code>Setup -> Gift Certificates -> Online Gift Cards -> Email</code>
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<code>'''Setup -> Gift Certificates -> Online Gift Cards -> Email'''</code>.
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[[File:Online_Gift_Cards_Email.png]]
 
[[File:Online_Gift_Cards_Email.png]]
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Server and Port are provided by your email host.  This is the outgoing mail server information and is required for emails to work correctly. See [[RTS_Email_Configuration#Common_Mail_Server_Settings|Common Mail Server Settings]] below.
  
 
===Using GMail with RTS===
 
===Using GMail with RTS===
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[[https://help.yahoo.com/kb/SLN4075.html Yahoo Mail]]
 
[[https://help.yahoo.com/kb/SLN4075.html Yahoo Mail]]
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[[https://support.office.com/en-us/article/server-settings-you-ll-need-from-your-email-provider-c82de912-adcc-4787-8283-45a1161f3cc3 Outlook Mail]]

Latest revision as of 21:01, 3 March 2020

Configuring your locations Email Settings

Internet Ticketing Email Settings

This is the email address your customers will see when they receive their ticket confirmation emails when purchasing tickets online. This email is also used to send confirmations for mobile app purchases, and to send nightly shift reports. To configure this, go to:

File -> Options -> Communications.


Email Configuration.png

Server and Port are provided by your email host. This is the outgoing mail server information and is required for emails to work correctly. See Common Mail Server Settings below.

Automatic Reports Email Settings

To send Deposit and Boxoffice reports automatically after closing the deposit via email to a designated address, navigate in RTS to Setup -> Reports -> Automatic Emails.

To add a new email recipient:

  • Select "Add Custom" or "Add From Address Book". The latter will prompt you to choose a contact from what is configured in Setup -> Adresses.
  • Choose which reports you would like to send to this email address by using the checkboxes on the right.
  • When you are done adding and configuring emails simply click "Save" to finish.

SetupAutomaticReportEmails.png

Note: If more than one Report Group is chosen for a specific email address it will send a seperate email for each group selected.

Online Gift Card

This is the email address used to send your customers Online Gift Cards. To configure this go to the Online Gift Cards email configuration tab:

Setup -> Gift Certificates -> Online Gift Cards -> Email.


Online Gift Cards Email.png

Server and Port are provided by your email host. This is the outgoing mail server information and is required for emails to work correctly. See Common Mail Server Settings below.

Using GMail with RTS

Gmail may not work in RTS due to enhanced security. If the account is setup correctly but you are still failing authentication then enable the "Less Secure Apps" option at the following link. Be sure that you are signed into Gmail with the user account you intend to use in RTS.

https://myaccount.google.com/lesssecureapps


Common Mail Server Settings

[Google Gmail]

[Yahoo Mail]

[Outlook Mail]