RTS Email Configuration
RTS can automatically send online ticket and gift card confirmations to your customers. RTS can also email end of night reports to specified contacts. You will need to provide email account info in order for this to work. RTS does not manage this email account.
- 1 Configuring your locations Email Settings
- 2 Using GMail with RTS
- 3 App Passwords
- 4 Common Mail Server Settings
- 5 Email Troubleshooting
Configuring your locations Email Settings
Internet Ticketing Email Settings
This is the email address your customers will see when they receive their ticket confirmation emails when purchasing tickets online. This email is also used to send confirmations for mobile app purchases, and to send nightly shift reports. To configure this, go to:
File -> Options -> Communications.
Server and Port are provided by your email host. This is the outgoing mail server information and is required for emails to work correctly. See Common Mail Server Settings below.
Automatic Reports Email Settings
To send Deposit and Boxoffice reports automatically after closing the deposit via email to a designated address, navigate in RTS to
Setup -> Reports -> Automatic Emails.
To add a new email recipient:
- Select "Add Custom" or "Add From Address Book". The latter will prompt you to choose a contact from what is configured in
Setup -> Adresses.
- Choose which reports you would like to send to this email address by using the checkboxes on the right.
- When you are done adding and configuring emails simply click "Save" to finish.
Note: If more than one Report Group is chosen for a specific email address it will send a separate email for each group selected.
Online Gift Card
This is the email address used to send your customers Online Gift Cards. To configure this go to the Online Gift Cards email configuration tab:
Setup -> Gift Certificates -> Online Gift Cards -> Email.
Using GMail with RTS
Gmail may not work in RTS due to enhanced security. If the account is setup correctly but you are still failing authentication then enable the "Less Secure Apps" option at the following link. Be sure that you are signed into Gmail with the user account you intend to use in RTS.
App passwords are the preferred method of using Gmail with RTS. This will allow you to use a specific password with RTS and can resolve authentication issues. When using an app password, your Gmail password may be changed without affecting your email configuration inside RTS.
See here for directions on setting up an app password. This password will replace the password used inside RTS at
File -> Options -> Communications.
NOTE: You must first enable 2 step verification for your Gmail account before you can setup an app password.
Common Mail Server Settings
If you test your email configuration and the result is "Email Failed", pay attention to the extra window that opens when sending your test email. Follow the section below for the error you are receiving here.
This error implies that a connection was made, but the username and password were not accepted or incorrect. It is very common, especially with shared inboxes that the password has been changed.
- NOTE: RTS does NOT store your email password. If you are unsure what the password is, you will need to contact someone who has access to this password or configure a different account to be used.
To resolve this:
1. Login into the email account inbox of the account you are trying to configure inside of RTS. Do this in a web browser, just as if you were checking your emails.
- If you are automatically logged in, log out and re-enter the password to ensure that you have this correct.
2. Update this password inside RTS to be exactly what got you logged into your inbox.
3. If you are using a Gmail account and your server is listed as
smtp.gmail.com, ensure Less Secure Apps is enabled for the account you are trying to configure. If you are not using Gmail, skip to step 4.
- Less Secure Apps can be enabled Here.
- Click on the letter on the top-right corner of the screen and ensure that the currently logged in account is the account you are trying to configure inside RTS. If it is not, select the correct account before setting the toggle switch to "On".
Bad Response Init Connection
This error implies that the connection gave a bad response. This is most likely due to the port number being incorrect. See Common Mail Server Settings or contact your mail provider for the information needed.
Could Not Resolve / IP Address Is Nothing
This error implies that no connection was made. This means the server listed is not a valid mail server. See Common Mail Server Settings or contact your mail provider for the information needed.