This document is to assist with your RTS setup. The sections in red are steps that are critical to the RTS setup while the steps in green are additional features that are available with your licensing package. Please feel free to contact RTS at any time, as we provide 24/7/365 support
Please fill out the RTS setup forms and email to our support team at firstname.lastname@example.org. Alternatively, the forms can be faxed to 707-276-7222. The completed form will be used to create your RTS database.
Setting up credit cards is an important step that should be done early through the RTS setup. RTS supportst Heartland and Worldpay as integrated processors. Note: Please contact sales if you are interested in processing with a non-integrated processor. Additional license fees apply
If do not currently have card processing in place please contact one of our integrated providers below:
- Phil Kilpatrick - Senior Relationship Manager
- E: email@example.com
- C: 805.701.3682
- F: 888.744.5545
- Madison Law - Integrated Payments Partnership Manager
- T: 303-362-2507
- E: firstname.lastname@example.org
If you currently have an account with Heartland or WorldPay and need to update your account to reflect you are now using RTS, the RTS sale’s team can assist with this. Please contact sales to set up the call for credit cards.
For more information on Credit Cards and RTS see: Credit Cards
If you purchased hardware from us, the units will arrive on-site with RTS installed. Once they arrive, we will assist with setting up printers, cash drawers, etc.
If you are using your own equipment, RTS will need to be installed. We can also assist with this. However, please see the link below for reference on how to install RTS.
Networking and Port Forwarding
Your server will need a local static IP address. All other POS devices can be set as DHCP.
To issue your permanent license and enable internet ticketing, ports in your router will need to be forwarded to your server’s IP address. A networking person on-site can complete the steps or our technical support technicians can assist you. To do, so we will:
- Enter the Username and Password into your router. This will need to be provided by the location.
- Forward port 2235, 80 and 443 to your server’s private IP address
- Depending on the network, additional devices might need to be accessed.
For more information please see: Networking
If you currently have gift cards with another point of sale please provide:
- List of card numbers
- Current balances
- CSV format
For new cards, please contact plastic printers.
- Ashley Otte
Location Branded App
Sell mobile tickets through a location branded App. Costs are $0.25 per transaction. There are no setup fees or maintenance costs. Setup information is provided below.
Digital Signage is included with your license at no additional cost. Please contact our media team to start the setup process. The link below explains the setup process and hardware questions.
If you are a reserved seating location, please send your seating layouts to our support team. Additional information can be found on our wiki page.
RTS will automatically report your grosses to ComScore and Swift nightly/and or hourly. Please contact Barbara Morse for your location information.
Barbara Morse - comScore, Inc.
Please see the link below for how to enter your information, or please email the credentials to our support team.