Advanced Pickup Search

The Advance Ticket Search window is helpful to find information on tickets that were purchased online, resend the confirmation email to customers, and help with voiding online tickets. This window can be found in RTS by going to Actions -> Advanced Ticket Search or on the selling screen Menu -> Pickup Tickets -> Advance Ticket Search.

Using the Advance Ticket Search Window

Main Ticket Search Window

When first pulling up the search window, the most recent online ticket transactions are displayed first. To filter through the online tickets, use the More Options button.

Print: You will be able to print out the tickets if customers cannot find their information they used to purchase the tickets or to void an online ticket transaction.

View Ind Tickets: You can view the individual tickets that were purchased from the transaction.

Card: The last 4 digits of the card that was used to purchase the tickets. However, if you are using a Hosted Checkout account you will not see the last 4 digits of the card.

Picked Up: False means the tickets have not been picked up at the theatre. True means the tickets have been picked up at the theatre.

Email: The email that was used to purchase the tickets.

More Options Ticket Search Window

Using the More Options Window you can filter through the online ticket transactions to search for specific transactions.

Performace Date: Selecting this option you are searching by the date of the performance.

Purchase Date: Selecting this option you are searching by the date the customer purchased the tickets.

First/Last Date: This is used to set the date range for the scheduled performance or the date range the customer would have purchased the tickets.

Not Picked Up: This is to filter the tickets that have not been picked up at the theatre.

Picked Up: This is to filter the tickets that have been picked up at the theatre.

Copy Emails: All emails within the filter are copied to your computer's clipboard and can be pasted into a word document or excel spreadsheet so that one mass email can be sent to customers.

• When you Load Data you are applying the filters you have just selected, and all the showtimes within that filter will be selected.

You can also highlight the film title and the performance time on the right-hand side, select load data again to get all the online transactions for that specific showtime.

• Then select the Back button to view all the online transactions with the filters you have just set.

Resending Confirmation Emails

If customers did not receive their confirmation email you can resend to the original confirmation email or send the confirmation email to a different email address.

• Start by going to More Options and select how to search the tickets by, make Not Picked Up the only option, and load the data.

• Press the back button to see the emails based on the filtered settings you selected and right-click on the email that was used to purchase the tickets.

• When you right-click the email used you will see a window that says Resend Confirmation Email. You are then given the option to send the confirmation email to the same email address or a different email address.

Note: Advice customers to check their spam/junk folders for their confirmation emails. Also, If you were to get an emailed failed message when trying to resend a confirmation email look at the Email Troubleshooting page

See Also

Voiding an Online Ticket