Configuring Loyalty Cards
CONFIGURING THE RTS LOYALTY PROGRAM
This section discusses the RTS loyalty program, how to configure and loyalty features.
The section is divided into four parts:
1) Configuring Points
2) Registering Loyalty Members
3) Redeeming Rewards
4) Additional Loyalty Features
Configuring Concession Items to Earn Points
- Navigate to
Setup -> Concessions -> Items
- Highlight an item and click "Edit".
- Check the box labeled Earn Points and select "Save".
- Repeat for every concession item that can earn points.
NOTE: Concession items earn ONE point per $1 spent. This cannot be modified at this time.
Enabling Tickets Types to Earn Points
- Navigate to
Setup –> Tickets –> Price
- Highlight the desired price category and click "Edit"
- Highlight the ticket type you would like to earn points.
- In the box labeled Reward Points (located towards the center under the enable checkboxes), designate how many points the ticket should earn. This is a customized amount.
- Repeat for all ticket types that can earn rewards.
To Add Concession Rewards
- Navigate to
Setup -> Mag Cards -> Bonus Points
- Select Reward tab
- Click Add
- Enter Level to earn the reward, i.e. 50
- Select Concessions in Pop Up
- Choose the item that will receive the reward
- Enter the number of days the reward will expire, 0 for never
- Save and Close
Adding Ticket Rewards
- Navigate to
Setup -> Mag Cards -> Bonus Points
- Select Reward tab
- Click Add
- Enter Level to earn the reward, i.e. 50
- Select Tickets in Pop Up
- Choose the item that will receive the reward
- Enter the number of days the reward will expire. 0 for never
- Save and Close
Adding Bonus Ticket Types:
- Click Add under Bonus Ticket Type
- Select Category.
- Select Ticket Type
- Click Yes
- Save and Close
Registering Loyalty Members:
- From the Selling Screen, select desired Station Number, if applicable
- Navigate to
Menu –> Register Card
- Enter the desired information, then select Register Card
- Cards can also be registered under
Setup -> Mag Cards -> Register Card
NOTE: To expedite the process, you may scan or swipe a driver's license. However, this is dependent on the state's driver's license.
Redeeming Rewards:
- When completing transactions, the employee will associate the loyalty card with the transaction by selecting on the RTS selling screen "Enter Card". This is the same procedure as entering a gift card.
- When the card is added to the tended window, their available points will display along with their lifetime points (EXAMPLE: 50/150)
- If they have a reward available to redeem, the reward will display in the window.
- The employee then can select the item to redeem from the selling screen as they would normally sell the item.
- A dialogue box will prompt asking the employee signaling they have a reward available and if they would like to redeem.
- If they choose yes, the reward will then be removed from the card and money will not be expected from the drawer.
- If they are not ringing up any additional items, select exact change, or continue the transaction as needed.
Additional Loyalty Features
Online Features
- To Enable, navigate to
Setup –> Ready Ticket Network –> Options
- Allow RTN Gift TSYS, or Mercury Classic = True
- Allow E2E Gift, if Vantiv Secure (Chip Cards) = True
Online Ticket Point Multiplier: When using their loyalty card online, their points will multiply.
Waive Internet Fee for Loyalty: Internet fee will be waived when using their loyalty card online.
Allow Ticket Credit Redemption: Ticket reward can be redeemed online.
Membership Reports:
Reports –> Mag Cards –> Member Information
- Check which credentials you want on the report
- Print or Export
3) In the box labeled Reward Points (located towards the center under the enable checkboxes), designate how many points the ticket should earn. This is a customized amount.
4) Repeat for all ticket types that can earn rewards.
To Add Concession Rewards
Under Setup -> Mag Cards -> Bonus Points
1) Select the Reward Tab
2) Click the Add button
3) A window will prompt for the level to earn the reward
4) Select Concession. This will prompt immediately after entering your amount of rewards.
5) Choose the concession item you would like to reward from your concession item list. This will prompt after choosing the reward type.
6) If you would like for the reward to expire after a designated number of days, set the number here. This will prompt after choosing the concession item.
NOTE: 0 indicates the reward will never expire.
7) After selecting OK the item is now added to your rewards.
