Configuring Loyalty Cards

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This page discusses the configuration and features of the RTS loyalty program.

Ordering Loyalty Cards

See Ordering Mag Cards for instructions on how to order Loyalty cards.

Configuring Points

Configuring Concession Items to Earn Points

1) Navigate to Setup -> Concessions -> Items.


Conc1.jpg

2) Highlight an item and click "Edit".

3) Check the box labeled Earn Points and select "Save".

4) Repeat for every concession item that can earn points.

NOTE: Concession items earn ONE point per $1 spent. This cannot be modified at this time.

Enabling Tickets Types to Earn Points

1) Navigate to Setup –> Tickets –> Price.


SU Tickets Price.JPG

2) Highlight the desired price category and click "Edit"

3) Highlight the ticket type you would like to earn points.

4) In the box labeled Reward Points (located towards the center under the enable checkboxes), designate how many points the ticket should earn. This is a customized amount.

5) Repeat for all ticket types that can earn rewards.

Adding Concession Rewards

1) Navigate to Setup -> Mag Cards -> Bonus Points.


SU MagCards BonusPoints.PNG

2) Select "Reward" tab.

3) Click "Add".

4) Enter "Level" to earn the reward, i.e. "50".

5) Select "Concessions" in Pop Up.

6) Choose the item that will receive the reward.

7) Enter the number of days the reward will expire, "0" for never.

8) "Save" and "Close".

Adding Ticket Rewards

1) Navigate to Setup -> Mag Cards -> Bonus Points.


SU MagCards BonusPoints.PNG

2) Select "Reward" tab.

3) Click "Add".

4) Enter "Level" to earn the reward, i.e. "50".

5) Select "Tickets" in Pop Up.

6) Choose the item that will receive the reward.

7) Enter the number of days the reward will expire. ("0" for never)

8) "Save" and "Close".

To setup mag card bonus points:

1) Go to: Setup -> Mag Cards -> Bonus Points.


SU MagCards BonusPoints.PNG


2) At the "Tickets" tab Check the "Enable Ticket Points" option - This will enable ticket points.

3) Choose the "Concessions" tab : Check the "Enable Concession Points" option - This will enable concession bonus points.

4) Choose the "Reward" tab - This page allows you to configure what rewards will be issued and at what level they are issued:

Select "Add" - This will begin the configuration of the reward.
Enter the number of points required to earn this reward.
Select "OK".

Select either:

-"Tickets" - if a ticket reward is being configured:
NOTE: You must add a ticket redemption for each possible price category.
Under the "Bonus Ticket Type" section, select "Add".
Choose the Price Category the ticket is in.
Choose the Ticket Class you wish to reward.
-"Concession" - if a concession reward is being configured:
Highlight the concession item you wish to reward.
Select "OK".

5) Define the "Earn Point Limit per Day" option - This configures how many possible points a customer can receive in one day. 0 (zero) is limitless.

6) Select "Save".


After enabling Concession Points you will need to assign which concession items will reward with concession points:

1) Go to: Setup -> Concessions -> Items.


SU Conc Items.PNG

2) Highlight an item you wish to issue reward points for.

3) Select "Edit".

4) Check the "Earn Points" option.

5) Select "Save".

6) Repeat 2 - 5 for each item that will be rewarded.

NOTE: Concession points are earned at a rate of: 1 point per $1 spent.

Adding Bonus Ticket Types

1) Click "Add" under "Bonus Ticket Type".

2) Select "Category".

3) Select "Ticket Type".

4) Click "Yes".

5) "Save" and "Close".

Registering Loyalty Members

  • From the "Selling Screen", select desired "Station Number", if applicable
  • Navigate to Menu –> Register Card.
  • Enter the desired information, then select "Register Card".
  • Cards can also be registered under Setup -> Mag Cards -> Register Card.

NOTE: To expedite the process, you may scan or swipe a driver's license. However, this is dependent on the state's driver's license.


LoyaltyRegMagCard3.JPG

Redeeming Rewards

  • When completing transactions, the employee will associate the loyalty card with the transaction by selecting on the RTS selling screen "Enter Card". This is the same procedure as entering a gift card.
  • When the card is added to the tended window, their available points will display along with their lifetime points (EXAMPLE: 50/150)
  • If they have a reward available to redeem, the reward will display in the window.
  • The employee then can select the item to redeem from the selling screen as they would normally sell the item.
  • A dialogue box will prompt asking the employee signaling they have a reward available and if they would like to redeem.
  • If they choose yes, the reward will then be removed from the card and money will not be expected from the drawer.
  • If they are not ringing up any additional items, select "exact change", or continue the transaction as needed.

Additional Loyalty Features

Online Features

1) To Enable, navigate to Setup –> Ready Ticket Network –> Options.

2) Allow RTN Gift TSYS, or Mercury Classic = True.

3) Allow E2E Gift, if Vantiv Secure (Chip Cards) = True.


RTNPassSU.JPG


Online Ticket Point Multiplier: When using their loyalty card online, their points will multiply.
Waive Internet Fee for Loyalty: Internet fee will be waived when using their loyalty card online.
Allow Ticket Credit Redemption: Ticket reward can be redeemed online.

Membership Reports

1) Reports –> Mag Cards –> Member Information.


Reports MagCards MemberInfo.JPG


2) Check which credentials you want on the report.

3) "Print" or "Export".