Difference between revisions of "FAQ"

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'''What do you need to know?'''  
 
'''What do you need to know?'''  
  Digital Signage is now available to  
+
 
  all RTS customers at no additional  
+
Digital Signage is now available to all RTS customers at no additional cost.  
  cost. We use any TV with an HDMI port,  
+
We use any TV with an HDMI port, and a Google Chromecast. You will need one
  and a Google Chromecast. You will need  
+
Chromecast for each TV you wish to display signs on.
  one Chromecast for each TV you wish to  
 
  display signs on.
 
 
      
 
      
 
'''What do I need to do to get started?'''
 
'''What do I need to do to get started?'''
  To begin the process, we ask that you  
+
To begin the process, we ask that you send a logo, your ticket information  
  send a logo, your ticket information  
+
and any photos that may be helpful in our design process. This can be emailed
  and any photos that may be helpful in  
+
to [mailto:media@rts-solutions.com media@rts-solutions.com].  
  our design process. This can be  
 
  emailed to [mailto:media@rts-solutions.com media@rts-solutions.com].  
 
  
 
'''How long will it take?'''
 
'''How long will it take?'''
      Due to our signage popularity, we  
+
  Due to our signage popularity, we estimate a week turnaround time for proofs.  
      estimate a week turnaround time  
 
              for proofs.  
 
  
 
'''What’s the process?'''
 
'''What’s the process?'''
   Once we receive your information we  
+
   Once we receive your information we will respond and request any information
  will respond and request any  
+
   we still may need. We will send you a proof of your signs, requesting feedback.  
   information we still may need. We  
+
  Changes will be made if necessary. If no changes are needed, we will begin the  
  will send you a proof of your signs,  
+
   configuration process.  
  requesting feedback. Changes will be  
 
  made if necessary. If no changes are  
 
  needed, we will begin the configuration
 
   process.  
 
  
 
'''What do you do to configure?'''  
 
'''What do you do to configure?'''  
   We begin by selecting a Sign Server.  
+
   We begin by selecting a Sign Server. This is where all your information will
  This is where all your information  
+
   live. We will build your signs into your system and make sure they are
   will live. We will build your signs  
+
   functioning.
  into your system and make sure they  
 
   are functioning.
 
  
 
'''What do I need to do?'''  
 
'''What do I need to do?'''  
   While we are doing all of the above, we  
+
   While we are doing all of the above, we will need you to connect your Chromecast
  will need you to connect your  
+
   to your network. We will need to have them connected to the same network as your   
   Chromecast to your network. We will  
+
  sign server. The Google Home App will assist you in doing this.
  need to have them connected to the  
 
  same network as your  sign server.
 
  The Google Home App will assist you  
 
  in doing this.
 
  
 
'''What if I get stuck?'''
 
'''What if I get stuck?'''
   RTS is always available to assist  
+
   RTS is always available to assist you. You can contact us via phone or email.  
  you. You can contact us via phone  
+
 
  or email.  
+
  Phone: (865) 212-9703  
        Phone: (865) 212-9703  
+
  Email: [mailto:media@rts-solutions.com media@rts-solutions.com]
    Email: [mailto:media@rts-solutions.com media@rts-solutions.com]
 

Latest revision as of 16:04, 4 June 2019

What do you need to know?

Digital Signage is now available to all RTS customers at no additional cost. 
We use any TV with an HDMI port, and a Google Chromecast. You will need one 
Chromecast for each TV you wish to display signs on.
    

What do I need to do to get started?

To begin the process, we ask that you send a logo, your ticket information 
and any photos that may be helpful in our design process. This can be emailed 
to media@rts-solutions.com. 

How long will it take?

  Due to our signage popularity, we estimate a week turnaround time for proofs. 

What’s the process?

  Once we receive your information we will respond and request any information 
  we still may need. We will send you a proof of your signs, requesting feedback. 
  Changes will be made if necessary. If no changes are needed, we will begin the 
  configuration process. 

What do you do to configure?

  We begin by selecting a Sign Server. This is where all your information will
  live. We will build your signs into your system and make sure they are 
  functioning.

What do I need to do?

  While we are doing all of the above, we will need you to connect your Chromecast 
  to your network. We will need to have them connected to the  same network as your  
  sign server. The Google Home App will assist you in doing this.

What if I get stuck?

  RTS is always available to assist you. You can contact us via phone or email. 
  
  Phone: (865) 212-9703 
  Email: media@rts-solutions.com