Difference between revisions of "FAQ"

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'''What do you need to know?'''  
 
'''What do you need to know?'''  
  Digital Signage is now available to all RTS customers at no additional cost. We use any TV with an HDMI port, and a Google Chromecast. You will need one Chromecast for each TV you wish to display signs on.
+
 
 +
Digital Signage is now available to all RTS customers at no additional cost.  
 +
We use any TV with an HDMI port, and a Google Chromecast. You will need one  
 +
Chromecast for each TV you wish to display signs on.
 
      
 
      
 
'''What do I need to do to get started?'''
 
'''What do I need to do to get started?'''
  To begin the process, we ask that you send a logo, your ticket information and any photos that may be helpful in our design process. This can be emailed to [mailto:media@rts-solutions.com media@rts-solutions.com].  
+
To begin the process, we ask that you send a logo, your ticket information  
 +
and any photos that may be helpful in our design process. This can be emailed  
 +
to [mailto:media@rts-solutions.com media@rts-solutions.com].  
  
 
'''How long will it take?'''
 
'''How long will it take?'''
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'''What’s the process?'''
 
'''What’s the process?'''
   Once we receive your information we will respond and request any information we still may need. We will send you a proof of your signs, requesting feedback. Changes will be made if necessary. If no changes are needed, we will begin the  
+
   Once we receive your information we will respond and request any information  
 +
  we still may need. We will send you a proof of your signs, requesting feedback.  
 +
  Changes will be made if necessary. If no changes are needed, we will begin the  
 
   configuration process.  
 
   configuration process.  
  
 
'''What do you do to configure?'''  
 
'''What do you do to configure?'''  
   We begin by selecting a Sign Server. This is where all your information will live. We will build your signs into your system and make sure they are functioning.
+
   We begin by selecting a Sign Server. This is where all your information will
 +
  live. We will build your signs into your system and make sure they are  
 +
  functioning.
  
 
'''What do I need to do?'''  
 
'''What do I need to do?'''  
   While we are doing all of the above, we will need you to connect your Chromecast to your network. We will need to have them connected to the  same network as your  sign server. The Google Home App will assist you in doing this.
+
   While we are doing all of the above, we will need you to connect your Chromecast  
 +
  to your network. We will need to have them connected to the  same network as your   
 +
  sign server. The Google Home App will assist you in doing this.
  
 
'''What if I get stuck?'''
 
'''What if I get stuck?'''

Latest revision as of 16:04, 4 June 2019

What do you need to know?

Digital Signage is now available to all RTS customers at no additional cost. 
We use any TV with an HDMI port, and a Google Chromecast. You will need one 
Chromecast for each TV you wish to display signs on.
    

What do I need to do to get started?

To begin the process, we ask that you send a logo, your ticket information 
and any photos that may be helpful in our design process. This can be emailed 
to media@rts-solutions.com. 

How long will it take?

  Due to our signage popularity, we estimate a week turnaround time for proofs. 

What’s the process?

  Once we receive your information we will respond and request any information 
  we still may need. We will send you a proof of your signs, requesting feedback. 
  Changes will be made if necessary. If no changes are needed, we will begin the 
  configuration process. 

What do you do to configure?

  We begin by selecting a Sign Server. This is where all your information will
  live. We will build your signs into your system and make sure they are 
  functioning.

What do I need to do?

  While we are doing all of the above, we will need you to connect your Chromecast 
  to your network. We will need to have them connected to the  same network as your  
  sign server. The Google Home App will assist you in doing this.

What if I get stuck?

  RTS is always available to assist you. You can contact us via phone or email. 
  
  Phone: (865) 212-9703 
  Email: media@rts-solutions.com