Difference between revisions of "FAQ"

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Line 1: Line 1:
  
What do you need to know?  
+
'''What do you need to know?'''
    Digital Signage is now available to all RTS customers at no additional cost.  
+
  Digital Signage is now available to  
    We use any TV with an HDMI port, and a Google Chromecast. You will need one
+
  all RTS customers at no additional  
          Chromecast for each TV you wish to display signs on.
+
  cost. We use any TV with an HDMI port,  
 +
  and a Google Chromecast. You will need  
 +
  one Chromecast for each TV you wish to  
 +
  display signs on.
 
      
 
      
What do I need to do to get started?
+
'''What do I need to do to get started?'''
    To begin the process, we ask that you send a logo, your ticket information and
+
  To begin the process, we ask that you  
          any photos that may be helpful in our design process. This can be emailed  
+
  send a logo, your ticket information  
          to media@rts-solutions.com.  
+
  and any photos that may be helpful in  
 +
  our design process. This can be  
 +
  emailed to media@rts-solutions.com.  
  
How long will it take?
+
'''How long will it take?'''
       Due to our signage popularity, we estimate a weeks time for a turnaround for
+
       Due to our signage popularity, we  
            proofs.  
+
      estimate a week turnaround time  
 +
              for proofs.  
  
What’s the process?  
+
'''What’s the process?'''
      Once we receive your information we will respond requesting information we  
+
  Once we receive your information we  
            may still need. We will send you a proof of your signs, requesting feedback.  
+
  will respond and request any
        Changes will be made if necessary.  
+
  information we still may need.We  
        If no changes are needed, we will begin the configuration process.  
+
  will send you a proof of your signs,  
 +
  requesting feedback.Changes will be  
 +
  made if necessary.If no changes are  
 +
  needed, we will begin the configuration  
 +
  process.  
  
What do you do to configure?  
+
'''What do you do to configure?'''
      We begin by selecting a Sign Server. This is where all your information will live.
+
  We begin by selecting a Sign Server.  
      We will build your signs into your system and make sure they are functioning.
+
  This is where all your information  
 +
  will live.We will build your signs  
 +
  into your system and make sure they  
 +
  are functioning.
  
What do I need to do?  
+
'''What do I need to do?'''
        While we are doing all the above, we will need you to connect your chormecast
+
  While we are doing all the above, we  
            to your network. We will need to have them connected to the same network
+
  will need you to connect your  
            as your  sign server.
+
  Chromecast to your network.We will  
        The Google Home App will assist you in doing this.
+
  need to have them connected to the  
 +
  same network as your  sign server.
 +
  The Google Home App will assist you  
 +
  in doing this.
  
What if I get stuck?
+
'''What if I get stuck?'''
        RTS is always available to assist you. You can contact us via phone or email.  
+
  RTS is always available to assist  
            Phone: (865) 212-9703 Email: media@rts-solutions.com
+
  you. You can contact us via phone  
 +
  or email.  
 +
        Phone: (865) 212-9703  
 +
    Email: media@rts-solutions.com

Revision as of 18:41, 4 December 2018

What do you need to know?

  Digital Signage is now available to 
  all RTS customers at no additional 
  cost. We use any TV with an HDMI port, 
  and a Google Chromecast. You will need 
  one Chromecast for each TV you wish to 
  display signs on.
    

What do I need to do to get started?

  To begin the process, we ask that you 
  send a logo, your ticket information 
  and any photos that may be helpful in 
  our design process. This can be 
  emailed to media@rts-solutions.com. 

How long will it take?

     Due to our signage popularity, we 
      estimate a week turnaround time 
             for proofs. 

What’s the process?

  Once we receive your information we 
  will respond and request any 
  information we still may need.We 
  will send you a proof of your signs, 
  requesting feedback.Changes will be 
  made if necessary.If no changes are 
  needed, we will begin the configuration 
  process. 

What do you do to configure?

  We begin by selecting a Sign Server. 
  This is where all your information 
  will live.We will build your signs 
  into your system and make sure they 
  are functioning.

What do I need to do?

  While we are doing all the above, we 
  will need you to connect your 
  Chromecast to your network.We will 
  need to have them connected to the 
  same network as your  sign server.
  The Google Home App will assist you 
  in doing this.

What if I get stuck?

  RTS is always available to assist 
  you. You can contact us via phone 
  or email. 
       Phone: (865) 212-9703 
   Email: media@rts-solutions.com