View source for Hardware Failure

Quick Tips for Hardware troubleshooting

=='''Computer'''==
If your computer will not power on, first, unplug the computer for 30 seconds then plug it back into the same outlet. If that doesn't work, plug into a different outlet. If neither of the outlets work, replace the power cable on the computer with the power cable from another computer that does power on. If none of the above works contact RTS Tech  Support at 865-212-9703 or [mailto:support@rts-solutions.com support@rts-solutions.com].

=='''Built-in Printer'''==
These are quick tips. For in-depth printer troubleshooting see [[Printer Troubleshooting]]

Check that the printer has paper. If it has paper but still won't print, restart the computer. If it still won't print after a reboot, unplug the computer for 5 minutes. After this, plug the computer in a try printing once more. If you still can't print contact RTS Tech Support at 865-212-9703 or [mailto:support@rts-solutions.com support@rts-solutions.com].

=='''External Printer'''==
These are quick tips. For in-depth printer troubleshooting see [[Printer Troubleshooting]]

Check that the printer has paper. If the printer has paper and it is correctly loaded, confirm that the printer power and data cables are connected securely to the printer and the computer. If the printer still will not print, change the cable plugged into the computer and printer. If the printer still won't print, move the printer to another computer with the same make/model of printer. If the printer continues to not print contact RTS Tech Support at 865-212-9703 or [mailto:support@rts-solutions.com support@rts-solutions.com].

=='''Card Reader'''==
These are quick tips. For in-depth troubleshooting see [[Credit Card Device Troubleshooting]]

Your credit card readers may need to be reset from time to time. If you are experiencing issues with a reader, make sure to unplug it from the computer and any power supply and make sure that the screen on the reader goes black. After 30 seconds plug the reader back in and test. If the reader is still not working properly, contact RTS Tech Support at 865-212-9703 or [mailto:support@rts-solutions.com support@rts-solutions.com].

=='''Touchscreen Monitor'''==
If your monitor needs calibrated see: [[Calibrating your Touch Screen]]

If you are having issues with your touchscreen not registering input begin by cleaning the screen with appropriate cleaner. If your screen is still not registering touch check the cabling. Most touchscreen monitors will have three cables, power, video, and either a serial or USB connection to the computer. Check that the cables are plugged in firmly on the screen and computer. If you are still having issues with your screen contact RTS Tech Support at 865-212-9703 or [mailto:support@rts-solutions.com support@rts-solutions.com].