Difference between revisions of "Installing RTS"

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(Downloading the Software)
(Downloading the Software)
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==Downloading the Software==
 
==Downloading the Software==
  
RTS can be downloaded using the following link:
+
RTS Can be downloaded using the following Link or using the following instructions.
 +
 
 +
<span style="color: #800000"> Note: Please contact our technical support team at anytime for assistance.
  
 
http://www.readyticket.net/download/net/stubinstaller.exe
 
http://www.readyticket.net/download/net/stubinstaller.exe
  
or using the following instructions:
+
1) If not using the link, navigate to:  
  
1)  If not using the link, navigate to http://www.rts-solutions.com
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http://www.rts-solutions.com/
  
2) Select the '''Customers Tab''' then Click on '''Setting Up A New Computer'''.
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2) Select the '''Customer Tab'''.  
  
3) Click on the readyticket.net link to start the download
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3) Click on the link to start the download.
  
4) The RTS stub installer will begin to download.  Depending on your internet browser, the setup file will appear in the bottom of the browser or the top right corner. <!---, see example images:
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4) The RTS stub installer will begin to download.  Depending on your internet browser, the setup file will appear in the bottom of the browser or the top right corner. <!---, see example images:
  
 
--->
 
--->
  
5) Run the stubinstaller.exe file, this will download the Setup.exe file for RTS to your desktop.
+
5) Run the stubinstaller.exe file, this will download the Setup.exe file for RTS to your desktop.
  
6) Right click on the RTS Setup.exe file and select '''Run as Administrator'''.
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6) Right click on the RTS Setup.exe file and select '''Run as Administrator'''.
  
7) RTS will continue to run through the download.  A message will prompt if you would like to install a sample demo configuration, select '''No'''.
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7) RTS will continue to run through the download.  A message will prompt if you would like to install a sample demo configuration, select '''No'''.
  
 
[[File:Demo_Configuration.png|200px]]
 
[[File:Demo_Configuration.png|200px]]
  
8) The next window will prompt what type of unit RTS is being installed on.  For instance, is it an office computer? A PT 6515? SP 5514? Other?  Select as needed.  ''Note: This is an important step as RTS will load settings specific to the type of computer, such as printer and power settings.''
+
8) RTS will now begin to download. Depending on your browser, the setup link will appear in the bottom
 +
of the browser, or in the right-hand corner.
  
 
[[File:Computer_Type.png|200px]]
 
[[File:Computer_Type.png|200px]]
  
9) After selecting the computer type, RTS will continue with the installation. The next steps depend if you are inside the server's network or not.
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9) Click on stub installer for the install to run
 +
 
 +
10) After the installer has downloaded, you will see a prompt that it has downloaded to the desktop.
 +
Right click on the icon and select “Run as administrator.”
 +
 
 +
11) The install will now begin
 +
 
 +
12) After the setup has been downloaded to the desktop you will see the following prompt. If you are
 +
ready to run the setup, select Yes.
 +
 
 +
13) RTS will continue to run through the download. A message will prompt if you would like to install a
 +
sample demo configuration. Select No.
 +
 
 +
14) The next window will ask what type of unit RTS is being downloaded on. For instance, is it an office
 +
computer? A PT 6515? SP 5514? Other? Select as needed. Note: This is an important step as RTS will
 +
load settings specific to the type of computer, such as printer and power settings.
 +
 
 +
15) After selecting the computer type, RTS will continue with the installation. The next steps depend if
 +
you are inside the server’s network or not.
  
 
[[Installing_RTS#Connecting_RTS_to_your_Server_when_Inside_the_Network|Inside the Network]]         
 
[[Installing_RTS#Connecting_RTS_to_your_Server_when_Inside_the_Network|Inside the Network]]         

Revision as of 16:37, 25 February 2019

This section will explain how to add RTS on to a workstation or office computer.

This section is divided into FOUR parts


Downloading the Software

RTS Can be downloaded using the following Link or using the following instructions.

Note: Please contact our technical support team at anytime for assistance.

http://www.readyticket.net/download/net/stubinstaller.exe

1) If not using the link, navigate to:

http://www.rts-solutions.com/

2) Select the Customer Tab.

3) Click on the link to start the download.

4) The RTS stub installer will begin to download. Depending on your internet browser, the setup file will appear in the bottom of the browser or the top right corner.

5) Run the stubinstaller.exe file, this will download the Setup.exe file for RTS to your desktop.

6) Right click on the RTS Setup.exe file and select Run as Administrator.

7) RTS will continue to run through the download. A message will prompt if you would like to install a sample demo configuration, select No.

Demo Configuration.png

8) RTS will now begin to download. Depending on your browser, the setup link will appear in the bottom of the browser, or in the right-hand corner.

Computer Type.png

9) Click on stub installer for the install to run

10) After the installer has downloaded, you will see a prompt that it has downloaded to the desktop. Right click on the icon and select “Run as administrator.”

11) The install will now begin

12) After the setup has been downloaded to the desktop you will see the following prompt. If you are ready to run the setup, select Yes.

13) RTS will continue to run through the download. A message will prompt if you would like to install a sample demo configuration. Select No.

14) The next window will ask what type of unit RTS is being downloaded on. For instance, is it an office computer? A PT 6515? SP 5514? Other? Select as needed. Note: This is an important step as RTS will load settings specific to the type of computer, such as printer and power settings.

15) After selecting the computer type, RTS will continue with the installation. The next steps depend if you are inside the server’s network or not.

Inside the Network

Outside the Network

Connecting RTS to your Server when Inside the Network

1) RTS will ask if you would like to connect to a local server. When inside the theatre's network, select Yes when prompted.

Local Connection.png

2) Select your server's IP address from the detected server list. Note: You may verify your server's IP address by navigating on your server to Help -> About and viewing the credentials for the IP address

Server Detection.png

3) Once your server's IP address has been verified, select Connect. Your workstation will now be connected to the server. If you do not see your server in the list, click Rescan. Note: If it does not appear, select Close. The settings can be manually entered using the steps here.

4) After connecting to the server, you may designate a station number(s) for the terminal. Select the station number and click Add. Repeat the steps as needed. If you do not wish to add station numbers during the installation, select Close and proceed.

Station Numbers.png

5) The final steps of the installation will now commence. In a moment the RTS login screen will appear. Please login with your password.


Connecting RTS to your Server when Outside the Network

1) If you are connecting to RTS when outside the network, select No when prompted to connect to a local server. This situation is frequently used when setting up a home or corporate office computer. Note: RTS does not require an additional license for office use.

2) After electing not to connect to the server, you may designate a station number(s) for the terminal. Select the station number and click Add. Repeat the steps as needed. If you do not wish to add station numbers during the installation, select Close and proceed with the installation.

3) The final steps of the installation will now commence. In a moment the RTS login screen will appear. Please login using the password boxoffice. If the wrong password is used, a prompt will appear explaining the correct password.

Default Password.png

4) After logging in, navigate to File -> Other -> Network Connection Select Edit Network Servers. The Network Location Setup window will appear.

Network Servers.png

5) To connect to RTS outside of the network, you will need your RTN number. This number can be found under Help -> About on your server machine or it can be provided by our RTS team.

6) Change the Connection Name. RTS suggests using your theatre name followed by Away.

Add Location.png

7) Type in your RTN number in the Server field. Then click the +formovietickets.com button. This will automatically add the needed information.

8) To verify the connection, select Test. If the connection is active, a Working message will appear. Our technical support team is available if you experience any difficulties. Please repeat the steps as needed if you have multiple locations. Note: Your computer may also have connections for inside the local network as well. Please see adding a connection manually.


Connecting RTS to your Server

1) Navigate to File -> Other -> Network Connection Select Edit Network Servers. The Network Location Setup window will appear.

Network Servers.png

2) Verify that Enable Multiple Servers in the bottom right corner is checked

3) Click the Add button. RTS suggests naming the connection with your theatre followed by "local" or "away" to designate where this connection will be used.

Add Location.png

4) The new connection will now be added to the Connection List. Please enter your Server's IP address. This can be found by navigating on your server to Help -> About and viewing your server's IP address.

5) Once all local connections have been added, select Save. When restarting your server, please select the connection you would like to use.