Difference between revisions of "Installing RTS"

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'''This section will explain how to add RTS on to a workstation or office computer.'''
 
'''This section will explain how to add RTS on to a workstation or office computer.'''
 +
<p>If you're a new site installing RTS for the first time, be sure to reference our '''[[Setup Checklist]]''' to make sure you're using all RTS has to offer</p>
  
This section is divided into FOUR parts
+
=='''Downloading the Software'''==
  
<!--*Downloading the Software
+
RTS can be downloaded and installed using the following instructions:
 
 
*Connecting RTS to your server when inside the network
 
 
 
*Connecting RTS to your server when outside the network
 
 
 
*Manually connecting RTS to your server-->
 
 
 
==Downloading the Software==
 
 
 
RTS Can be downloaded using the following Link or using the following instructions.
 
  
 
<span style="color: #800000"> Note: Please contact our technical support team at anytime for assistance.
 
<span style="color: #800000"> Note: Please contact our technical support team at anytime for assistance.
  
http://www.readyticket.net/download/net/stubinstaller.exe
+
#navigate to: https://www.readyticket.net/download/net/setup.exe
 
+
#The RTS stub installer will now begin to download. Depending on your browser, the setup link will appear in the bottom of the browser, or in the right-hand corner.<br><br>[[File:Installing_RTS2.PNG|150px]]<br><br>
1) If not using the link, navigate to: http://www.rts-solutions.com/
+
#Click on '''stub installer''' for the install to run.
 
+
::''Note: If you receive a message that the installer failed due to the version of .Net framework on the machine then go to the [[Downloads_(Software_-_Drivers_-_Utilities)#.NET_Framework_Runtime | .NET Framework Runtime page ]] and install the latest version of .Net Framework.''
2) Select the '''Customers''' tab.
+
#After the installer has downloaded, you will see a prompt that it has downloaded to the desktop.
 
+
#Right click on the icon and select <span style="color: #800000">'''Run as Administrator'''</span>.
3) Click on the link labeled '''Setting Up A New Computer''' to start the download.
+
#The install will now begin.<br><br>[[File:Installing_RTS1.PNG|250px]]<br><br>
 
+
#After the setup has been downloaded to the desktop you will see the following prompt. If you are ready to run the setup, select '''Yes'''.<br><br>[[file:Rts_install_uac.png|250px]]<br><br>
4) The RTS stub installer will begin to download.  Depending on your internet browser, the setup file will appear in the bottom of the browser or the top right corner. <!---, see example images:
+
#RTS will continue to run through the download. A message will prompt if you would like to install a sample demo configuration. Select '''No'''.  
 
+
#The next window will ask what type of computer RTS is being downloaded on. If this is an office machine, press office machine. If this is Partner or Posiflex Computer, select the model number from the list. For all other Selling stations, select Other Selling. <br><span style="color: #800000">Note: This is an important step as RTS will load settings specific to the type of computer, such as printer and power settings.
--->
+
# After selecting the computer type, RTS will continue with the installation. The next steps depend on if you are [[Installing_RTS#Connecting_RTS_to_your_Server_when_Inside_the_Network|Inside the Network]] or [[Installing_RTS#Connecting_RTS_to_your_Server_when_Outside_the_Network|Outside the Network]] .
 
 
5) Run the stubinstaller.exe file, this will download the Setup.exe file for RTS to your desktop.
 
 
 
6) Right click on the RTS Setup.exe file and select '''Run as Administrator'''.
 
 
 
7) RTS will continue to run through the download.  A message will prompt if you would like to install a sample demo configuration, select '''No'''.
 
 
 
8) RTS will now begin to download. Depending on your browser, the setup link will appear in the bottom
 
of the browser, or in the right-hand corner.
 
 
 
[[File:Installing_RTS2.PNG|150px]]<br/><br/>
 
 
 
9) Click on stub installer for the install to run.
 
 
 
10) After the installer has downloaded, you will see a prompt that it has downloaded to the desktop.
 
Right click on the icon and select “Run as administrator.
 
 
 
11) The install will now begin.
 
 
 
[[File:Installing_RTS1.PNG|250px]]<br/><br/>
 
 
 
12) After the setup has been downloaded to the desktop you will see the following prompt. If you are
 
ready to run the setup, select Yes.
 
 
 
13) RTS will continue to run through the download. A message will prompt if you would like to install a
 
sample demo configuration. Select "No".  
 
 
 
14) The next window will ask what type of unit RTS is being downloaded on. For instance, is it an office
 
computer? A PT 6515? SP 5514? Other? Select as needed.
 
 
<span style="color: #800000">Note: This is an important step as RTS will
 
load settings specific to the type of computer, such as printer and power settings.
 
 
 
15) After selecting the computer type, RTS will continue with the installation. The next steps depend if
 
you are inside the server’s network or not.
 
 
 
 
 
 
 
[[Installing_RTS#Connecting_RTS_to_your_Server_when_Inside_the_Network|Inside the Network]]        
 
 
 
[[Installing_RTS#Connecting_RTS_to_your_Server_when_Outside_the_Network|Outside the Network]]
 
  
 
==Connecting RTS to your Server when Inside the Network==
 
==Connecting RTS to your Server when Inside the Network==
  
1)  RTS will ask if you would like to connect to a local server.  When inside the theatre's network, select '''YES''' when prompted.
+
#RTS will ask if you would like to connect to a local server.  When inside the theatre's network, select '''YES''' when prompted.<br><br>[[File:Local_Connection.png|200px]]<br><br>
 
+
#Select your server's IP address from the detected server list. <br><span style="color: #800000">Note: You may verify your server's IP address by navigating on your server to <code>Help -> About</code> and viewing the credentials for the IP address <br><br>[[File:Server_Detection.png|400px]]<br><br>
[[File:Local_Connection.png|200px]]
+
#Once your server's IP address has been verified, select '''Connect'''.  Your workstation will now be connected to the server.  If you do not see your server in the list, click '''Rescan'''.  <br><span style="color: #800000">Note: If it does not appear, select '''Close'''.  The settings can be manually entered using the steps under '''Connecting a Workstation outside the Network'''.   
 
+
#After connecting to the server, you may designate a station number(s) for the terminal.  Select the station number and click '''Add'''.  Repeat the steps as needed.  If you do not wish to add station numbers during the installation, select '''"Close"''' and proceed with the installation. You can add a station number to this terminal after the installation by going to <code>Setup -> Station Numbers</code> <br><br>[[File:Station_Numbers.png|300px]]<br><br>
2)  Select your server's IP address from the detected server list.
+
#The final steps of the installation will now commence.  You should see this window appear, similar to the '''<code>Help -> About</code>''' Window.
<span style="color: #800000">Note: You may verify your server's IP address by navigating on your server to '''<code>Help -> About</code>''' and viewing the credentials for the IP address''
+
#If the setup is successful, the RTS login screen will appear. Please login using your password.
 
 
[[File:Server_Detection.png|400px]]
 
 
 
3)  Once your server's IP address has been verified, select '''Connect'''.  Your workstation will now be connected to the server.  If you do not see your server in the list, click '''Rescan'''.   
 
 
 
<span style="color: #800000">Note: If it does not appear, select '''Close'''.  The settings can be manually entered using the steps under '''Connecting a Workstation outside the Network'''.   
 
 
 
 
 
4)  After connecting to the server, you may designate a station number(s) for the terminal.  Select the station number and click '''Add'''.  Repeat the steps as needed.  If you do not wish to add station numbers during the installation, select '''Close''' and proceed with the installation.
 
 
 
[[File:Station_Numbers.png|300px]]
 
 
 
5)  The final steps of the installation will now commence.  You should see this window appear, similar to the '''<code>Help -> About</code>''' Window.
 
 
 
6) If the setup is successful, the RTS login screen will appear. Please login using your password.
 
  
 
==Connecting RTS to your Server when Outside the Network==
 
==Connecting RTS to your Server when Outside the Network==
  
1)  If you are connecting to RTS when outside the network, select '''No''' when prompted to connect to a local server.  This situation is frequently used when setting up a home or corporate office computer.   
+
#If you are connecting to RTS when outside the network, select '''"No"''' when prompted to connect to a local server.  This situation is frequently used when setting up a home or corporate office computer. <br><span style="color: #800000">Note: RTS does not require an additional license for office use.
 +
#After electing not to connect to the server, you may designate a station number(s) for the terminal.  Select the station number and click '''Add'''.  Repeat the steps as needed.  If you do not wish to add station numbers during the installation, select '''Close''' and proceed with the installation.
 +
#The final steps of the installation will now commence.  You should see this window appear, similar to the '''<code>Help -> About</code>''' window.
 +
#Since your RTS is not connected to the server, a blank RTS will appear. Please login using the password ''boxoffice''.  If the wrong password is used, a prompt will appear explaining the correct password <br><br>[[File:Default_Password.png|300px]]<br><br>
 +
#After logging in, navigate to <code>File -> Other -> Network Connection</code>. 
 +
#Select '''Edit Network Servers'''. <br><br>[[File:Network_Servers.png]]<br><br>
 +
#Select '''Edit Network Servers'''. The Network Location Setup window will appear.<br><br>[[File:Add_Location.png|300px]]<br><br>
 +
#Check off '''Enable Multiple Servers'', found in the bottom right corner.
 +
#To connect to RTS outside of the network, you will need your RTN number. This can be found under <code>Help -> About</code> on your server's computer or it can be provided by our RTS team.
 +
#Click the '''Add''' button.
 +
#In the field, name your connection. RTS suggests using your theatre name followed by Away.
 +
#Type in your RTN number in the '''Server''' field. Then click the '''+formovietickets.com''' button. This will automatically add the needed information.
 +
#To verify the connection, select '''Test'''.  If the connection is active, a '''Working''' message will appear. Our technical support team is available if you experience any difficulties.  Please repeat the steps as needed if you have multiple locations. 
 +
#Press '''Save''' to save that change.
 +
<span style="color: #800000">'''Note: Your computer may also have connections for inside the local network as wellPlease see the following notes for  [[#anually Connecting RTS to your Server | Manually Connecting RTS to your Server]].
  
'''<span style="color: #800000">Note: RTS does not require an additional license for office use.'''
+
==Manually Connecting RTS to your Server==
 
 
2)  After electing not to connect to the server, you may designate a station number(s) for the terminal.  Select the station number and click '''Add'''.  Repeat the steps as needed.  If you do not wish to add station numbers during the installation, select '''Close''' and proceed with the installation.
 
 
 
3)  The final steps of the installation will now commence.  You should see this window appear, similar to the '''<code>Help -> About</code>''' window.
 
 
 
4) Since your RTS is not connected to the server, a blank RTS will appear. Please login using the password ''boxoffice''.  If the wrong password is used, a prompt will appear explaining the correct password.
 
 
 
 
 
[[File:Default_Password.png|300px]]
 
  
 +
*Navigate to <code>'''File -> Other -> Network Connection'''</code>.
 +
*Select '''"Edit Network Servers"'''.  The Network Location Setup window will appear.
  
5) After logging in, navigate to <code>'''File -> Other -> Network Connection'''</code>  Select '''Edit Network Servers'''.
 
 
   
 
   
 
 
[[File:Network_Servers.png]]
 
[[File:Network_Servers.png]]
  
  
6) Select '''Edit Network Servers'''. The Network Location Setup window will appear.
+
*Verify that "Enable Multiple Servers" in the bottom right corner is checked off.
  
 +
*Click the '''"Add"''' button and name your connection
  
 
[[File:Add_Location.png|300px]]
 
[[File:Add_Location.png|300px]]
  
  
7)  Check off '''Enable Multiple Servers, found in the nottom right corner.
+
*The new connection will now be added to the '''Connection List'''
 
+
*<b><u>If Inside the network (at the theatre)</u></b> enter your Server's IP address into the "Server" field.  <span style="color:#000080">''This can be found by navigating on your server to <code>'''Help -> About'''</code> and viewing your server's IP address credentials.''
 
+
*<b><u>If outside the network (not at the theatre)</u></b> enter the RTN of the location into the "Server" field, then click "+formovietickets.com".
8)  To connect to RTS outside of the network, you will need your RTN number. This can be found under '''<code>Help -> About</code>''' on your server's computer or it can be provided by our RTS team.
+
*Once all local connections have been added, select '''"Save"'''.   
 
+
*When restarting your server, please select the connection you would like to use.
9) Click the '''Add''' button.
 
 
 
10) In the field,name your connection. RTS suggests using your theatre name followed by Away.
 
 
11) Type in your RTN number in the '''Server''' field. Then click the '''+formovietickets.com''' field. This will automatically add the needed information.
 
 
 
12) To verify the connection, select '''Test'''.  If the connection is active, a '''Working''' message will appear.  Our technical support team is available if you experience any difficulties.  Please repeat the steps as needed if you have multiple locations.   
 
 
 
<span style="color: #800000">Note: Your computer may also have connections for inside the local network as well.  Please see the following notes for  "Adding a Connection Manually".
 
 
 
==Manually Connecting RTS to your Server==
 
 
 
1)  Navigate to <code>'''File -> Other -> Network Connection'''</code> Select '''Edit Network Servers'''.  The Network Location Setup window will appear.
 
 
 
 
[[File:Network_Servers.png]]
 
 
 
 
 
2) Verify that Enable Multiple Servers in the bottom right corner is checked off.
 
 
 
3)  Click the '''Add''' buttonRTS suggests naming the connection with your theatre followed by "local" or something similar to designate where this connection will be used when at the theatre.
 
 
 
 
 
[[File:Add_Location.png|300px]]
 
  
 +
==Common issues==
  
4) The new connection will now be added to the '''Connection List'''.  Please enter your Server's IP address.  This can be found by navigating on your server to <code>'''Help -> About'''</code> and viewing your server's IP address credentials.
+
===Missing .Net Framework===
  
5) Once all local connections have been added, select '''Save'''.  When restarting your server, please select the connection you would like to use.
+
The .Net framework is required for RTS and its installer. You can find download links for .Net [[Downloads_(Software_-_Drivers_-_Utilities)#.NET_Framework_Runtime | Here]]

Latest revision as of 18:13, 19 January 2022

This section will explain how to add RTS on to a workstation or office computer.

If you're a new site installing RTS for the first time, be sure to reference our Setup Checklist to make sure you're using all RTS has to offer

Downloading the Software

RTS can be downloaded and installed using the following instructions:

Note: Please contact our technical support team at anytime for assistance.

  1. navigate to: https://www.readyticket.net/download/net/setup.exe
  2. The RTS stub installer will now begin to download. Depending on your browser, the setup link will appear in the bottom of the browser, or in the right-hand corner.

    Installing RTS2.PNG

  3. Click on stub installer for the install to run.
Note: If you receive a message that the installer failed due to the version of .Net framework on the machine then go to the .NET Framework Runtime page and install the latest version of .Net Framework.
  1. After the installer has downloaded, you will see a prompt that it has downloaded to the desktop.
  2. Right click on the icon and select Run as Administrator.
  3. The install will now begin.

    Installing RTS1.PNG

  4. After the setup has been downloaded to the desktop you will see the following prompt. If you are ready to run the setup, select Yes.

    Rts install uac.png

  5. RTS will continue to run through the download. A message will prompt if you would like to install a sample demo configuration. Select No.
  6. The next window will ask what type of computer RTS is being downloaded on. If this is an office machine, press office machine. If this is Partner or Posiflex Computer, select the model number from the list. For all other Selling stations, select Other Selling.
    Note: This is an important step as RTS will load settings specific to the type of computer, such as printer and power settings.
  7. After selecting the computer type, RTS will continue with the installation. The next steps depend on if you are Inside the Network or Outside the Network .

Connecting RTS to your Server when Inside the Network

  1. RTS will ask if you would like to connect to a local server. When inside the theatre's network, select YES when prompted.

    Local Connection.png

  2. Select your server's IP address from the detected server list.
    Note: You may verify your server's IP address by navigating on your server to Help -> About and viewing the credentials for the IP address

    Server Detection.png

  3. Once your server's IP address has been verified, select Connect. Your workstation will now be connected to the server. If you do not see your server in the list, click Rescan.
    Note: If it does not appear, select Close. The settings can be manually entered using the steps under Connecting a Workstation outside the Network.
  4. After connecting to the server, you may designate a station number(s) for the terminal. Select the station number and click Add. Repeat the steps as needed. If you do not wish to add station numbers during the installation, select "Close" and proceed with the installation. You can add a station number to this terminal after the installation by going to Setup -> Station Numbers

    Station Numbers.png

  5. The final steps of the installation will now commence. You should see this window appear, similar to the Help -> About Window.
  6. If the setup is successful, the RTS login screen will appear. Please login using your password.

Connecting RTS to your Server when Outside the Network

  1. If you are connecting to RTS when outside the network, select "No" when prompted to connect to a local server. This situation is frequently used when setting up a home or corporate office computer.
    Note: RTS does not require an additional license for office use.
  2. After electing not to connect to the server, you may designate a station number(s) for the terminal. Select the station number and click Add. Repeat the steps as needed. If you do not wish to add station numbers during the installation, select Close and proceed with the installation.
  3. The final steps of the installation will now commence. You should see this window appear, similar to the Help -> About window.
  4. Since your RTS is not connected to the server, a blank RTS will appear. Please login using the password boxoffice. If the wrong password is used, a prompt will appear explaining the correct password

    Default Password.png

  5. After logging in, navigate to File -> Other -> Network Connection.
  6. Select Edit Network Servers.

    Network Servers.png

  7. Select Edit Network Servers. The Network Location Setup window will appear.

    Add Location.png

  8. Check off 'Enable Multiple Servers, found in the bottom right corner.
  9. To connect to RTS outside of the network, you will need your RTN number. This can be found under Help -> About on your server's computer or it can be provided by our RTS team.
  10. Click the Add button.
  11. In the field, name your connection. RTS suggests using your theatre name followed by Away.
  12. Type in your RTN number in the Server field. Then click the +formovietickets.com button. This will automatically add the needed information.
  13. To verify the connection, select Test. If the connection is active, a Working message will appear. Our technical support team is available if you experience any difficulties. Please repeat the steps as needed if you have multiple locations.
  14. Press Save to save that change.

Note: Your computer may also have connections for inside the local network as well. Please see the following notes for Manually Connecting RTS to your Server.

Manually Connecting RTS to your Server

  • Navigate to File -> Other -> Network Connection.
  • Select "Edit Network Servers". The Network Location Setup window will appear.


Network Servers.png


  • Verify that "Enable Multiple Servers" in the bottom right corner is checked off.
  • Click the "Add" button and name your connection

Add Location.png


  • The new connection will now be added to the Connection List.
  • If Inside the network (at the theatre) enter your Server's IP address into the "Server" field. This can be found by navigating on your server to Help -> About and viewing your server's IP address credentials.
  • If outside the network (not at the theatre) enter the RTN of the location into the "Server" field, then click "+formovietickets.com".
  • Once all local connections have been added, select "Save".
  • When restarting your server, please select the connection you would like to use.

Common issues

Missing .Net Framework

The .Net framework is required for RTS and its installer. You can find download links for .Net Here