Difference between revisions of "Marking Seats as Broken"

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(Permissions)
(The instructions for marking seat as unbroken were incorrect, added a picture of the box as well)
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#When in the reserved seating view, hit the "Menu" button. Next, select "Mark Broken" and proceed to select the broken seat. <br><br>[[File:BrokenSeats1.png|300px]]<br><br>
 
#When in the reserved seating view, hit the "Menu" button. Next, select "Mark Broken" and proceed to select the broken seat. <br><br>[[File:BrokenSeats1.png|300px]]<br><br>
 
#If you have any prior tickets sold to the seat you're set as broken, a window will appear with the performance details for each ticket purchased for that seat. <br><br>[[File:BrokenSeats2.png|400px]]<br><br>
 
#If you have any prior tickets sold to the seat you're set as broken, a window will appear with the performance details for each ticket purchased for that seat. <br><br>[[File:BrokenSeats2.png|400px]]<br><br>
#When the seat has been fixed, follow the same steps to open it back up for sales.
+
#When the seat has been fixed, click on the Broken Seat directly and click "Clear Broken State". <br><br>[[File:ClearBrokenSeat 1.jpg|300px]]<br><br>
  
 
==2) Setting Seats As Broken in the Reserved Seating Setup==
 
==2) Setting Seats As Broken in the Reserved Seating Setup==

Revision as of 19:02, 29 January 2021

When you have a seat in need of maintenance, set that seat as broken. This can be done in two places.

1) Setting Seats As Broken in the Selling Screen

  1. When in the reserved seating view, hit the "Menu" button. Next, select "Mark Broken" and proceed to select the broken seat.

    Rts selling reservedSeating menu.png

  2. If you have any prior tickets sold to the seat you're set as broken, a window will appear with the performance details for each ticket purchased for that seat.

    BrokenSeats2.png

  3. When the seat has been fixed, click on the Broken Seat directly and click "Clear Broken State".

    ClearBrokenSeat 1.jpg

2) Setting Seats As Broken in the Reserved Seating Setup

  1. Broken seats can also be enabled or disabled at Setup -> Reserved Seats -> Graphical. Right click on the seat in question, click "Set Broken" and set it this to on.

    BrokenSeats3.png

  2. To undo this, follow the same steps, but Set Broken to off.
  3. When the seat has been set to broken, it will appear with a red X on it.

    BrokenSeats4.png


Permissions

Marking seats as broken requires the Manage Broken Seats password permission. By default, only users set to the [RTS] OWNER password group have this password permission enabled. If you want people who aren't set to [RTS] OWNER to be able to set or remove broken seats, please this page on configuring password groups.