Order Routing

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Revision as of 19:45, 20 July 2019 by MichaelG (talk | contribs) (Installing a Remote Printer in Windows)
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Setting up a Remote Printer

Installing a Remote Printer in Windows

Remote Item Printers are required to first be set up in Windows before they can be added into RTS.

  1. Once you have the IP address of the network printer, Navigate to File -> Other -> Control Panel -> Printers
  2. Press Add a Printer at the top of the window
  3. Press The printer that I want isn't listed
  4. Select the Add a printer using a TCP/IP address or hostname,, and press Next
  5. Enter the IP Address in the Hostname or IP Address Box and press Next
  6. Select the Approperate driver from the list, and press Next
    [[File:Win_devicesAndPrinters_addAPrinter_manualIP.png | 450px | Right]

Adding a Remote Printer in RTS

Once you have added the printer as a Windows Printer on the server, you can add it into RTS by:

  1. Navigate to Setup -> Concessions -> Remote Printers Setup.
  2. If you have not already added a printer, press the Add button in the lower left-hand side of the window
  3. In the middle of the screen, under Printer Settings, set the Network Path to your printer.

Rts concessions remotePrintersSetup.png

  1. Press Save then Close.
  2. Navigate to File -> Options.
  3. Select the Order Routing tab, and the Fill Order Options tab within that.
  4. Set the Enable Print Server option to True.
  5. Press OK.

File Options OrderRouting FillOrders ItemRouting.PNG

Setting up a Fill Order Routing Configuration

A Fill Order Routing Configuration defines which items will be sent to what printer. You may create multiple Order Routing Configurations if you want an item to print to different printers depending on the station it was sold on.

  1. Navigate to File -> Options.
  2. Select the Order Routing tab, and the Fill Order Options tab within that.
  3. Press the Item Routing button

File Options OrderRouting FillOrders ItemRouting.PNG

  1. If you do not wish to create a new configuration, skip this step.
    1. Press the Add button at the top of the window.
    2. Enter a name for the configuration.
  2. For each printer:
    1. Check all items and subitems to modifiers which are sold individually.
    2. Press the Add as Main button.
    3. Click the name of the printer you want to add these items to.
    4. Check all items that are used as subitems to modifiers and not sold individually.
    5. Press the Add as Helper button.

Rts concessions remotePrintersSetup.png

Configure your Selling Stations to Print to a Remote Printer

In order to tell your selling stations to print to a remote printer, navigate to Setup -> Local Computer. Inside of the Fill Order in the Order Routing tab, select your Item Group Configuration from the dropdown box.

SU LocalComputer OrderRouting FillOrder ItemGrpConfig.PNG

Note:Setup -> Concessions -> Item Routing is deprecated.