Pickup Viewer

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RTS has a built-in Pickup Viewer function. This allows a computer to act as a kitchen order window, displaying orders that need to be cooked. To set up this feature, you will need to enable it on at least one station, configure necessary items to be allowed to display, and set up some sort of filtering, either by station, or item.


Note: After you are finished modifying your items, restart the software File -> Other -> Restart Software before testing to ensure your changes have taken affect.


Enabling the Pickup Viewer

Navigate to Setup -> Local Computer, then click on the "Order Routing" Tab. Check the box to Enable Pickup Viewer.


Actions LocalComp OrderRouting.PNG

Configuring the Pickup viewer

Allowing Items to be Displayed on Pickup Viewers

In order for items to be displayed on the Pickup Viewer, they must have the Display on fillorder station option checked. To set this:

  1. Naviage to Setup -> Concessions -> Items.
  2. Click on an item you wish to edit, and press "Edit".
  3. Ensure the "Display on fillorder station" box is checked.
  4. Press "Save".


Rts Concession Items edit.png

Controlling what appears on a Pickup viewer

RTS currently supports two different methods of controlling what items will display on a specific pickup viewer. This is useful if you need multiple pickup viewers displaying different items.

By Items

Creating an Item Group Configuration allows you to display a specific subset of all the items you've allowed on your Pickup viewer.

  1. Naviage to File -> Options.

    Rts setup localComputer orderrouting pickupViewer unmarked.png

  2. Select the Order Routing Tab and the Pickup Viewer Options tab
  3. Press the blue Item Routing button
  4. If you have already made an Item Group configuration skip this step
    1. Press the Add button
    2. Enter a name for your Item Group
  5. Select the Item Group you wish to use
  6. In the Main Item List check all items and subitems to modifiers which are sold individually
  7. In the Helper Item List check all items that are used as subitems to modifiers and not sold individually.
  8. Press Save
  9. On the station(s) being used for the Pickup Viewer:
    1. Navigate to Setup -> Local Computers .
    2. Select the Order Routing Tab and the Pickup Viewer tab
    3. In the Item Group Configuration dropdown box, select the configuration you want to use
    4. Delete any station numbers from the Display Pickup Receipts box

By Station

Filtering by station allows you to only display orders from specific stations on your Pickup viewer

On the Pickup Viewer(s):

  1. Navigate to Setup -> Local Computers .

    Rts setup localComputer orderrouting pickupViewer unmarked.png

  2. Select the Order Routing Tab and the Pickup Viewer tab
  3. Repeat for each station you wish to display orders from
  4. Press the Add button in the Display Pickup Receipts box

    Rts setup localComputer orderrouting pickupViewer displayPickupReciepts.png

  5. Highlight a station
  6. Press Ok


Settings Explained

Rts setup localComputer orderrouting pickupViewer unmarked.png


  • Pickup Station
    • Enable Pickup Viewer: Enabled the Pickup Viewer
    • Open on RTS Startup: When RTS starts the Pickup Viewer will start, no logging in required
    • Enable Expeditor Station: Sets the station as an Expeditor Station.
      If the Finish Only on Expo Station option is checked in File -> Options -> Order Routing -> Pickup Viewer, only an Expeditor Station may finish orders.
      If the Only Display on Expo After Cooked option is checked in File -> Options -> Order Routing -> Pickup Viewer, Items will only display on an Expeditor Station after being finished on a non-expo station
  • Display Pickup Receipts: If stations are configured here, only purchases from those stations will display on this pickup viewer. See Controlling what appears on a Pickup viewer by Station
  • Item Group Configuration: If an Item Group Configuration is selected here, only items set in that configuration will display on the pickup viewer, from any station. This setting will take precedence over the Display Pickup Receipts option. See Controlling what appears on a Pickup viewer by Items
  • Order Window Font Size: Allows you to change the font size on the Pickup Viewer Window.
  • Direct Printer Routing: A legacy option no longer in use.
  • Show Print Button: Enables a print button on the pickup viewer. This will print to the printer configured at the Pickup line in the Connections tab of Setup -> Local Computer.
  • Print Reciept On Finish: A pickup reciept will print when the order is finished from this pickup viewer. This will print to the printer configured at the Pickup line in the Connections tab of Setup -> Local Computer.
  • Display All Orders When Sent - Override Expo Setting: This expo sation will display orders regardless if the Only Display on Expo After Cooked option is checked in File -> Options -> Order Routing -> Pickup Viewer
  • Hide Order Buttons: Hides the Finish, Up, and Down buttons on the pickup viewer. Orders can still be Finished using a Bump Bar.
  • Hide Order Headers: Removes extra information, like employee from the order on screen.

Using the Pickup Viewer

To open the pickup viewer, press the Pickup viewer icon from the main bar inside RTS


Rts mainbar withPIcupViewer.png


Pickup Viewer.JPG


Refresh- Refreshes Orders

First Screen (1 of 1)- Multiple Screens for multiple orders

Next- Screen Moves to the next screen

Previous Screen- Pages to the previous screen

Close- Exits the pickup viewer to normal RTS mode

Completed Orders- Displays finished orders

Finish- Complete Order

See Also