Difference between revisions of "Printer Troubleshooting"
From Rts
| Line 1: | Line 1: | ||
'''Basic Printer Troubleshooting:''' | '''Basic Printer Troubleshooting:''' | ||
| − | *Have you restarted the computer? | + | *'''Have you restarted the computer?''' |
| − | *When was the last time the printer worked? | + | *'''When was the last time the printer worked?''' |
::- Has it been moved from another station? | ::- Has it been moved from another station? | ||
| − | *Are you getting an "output error" and the software restarts? | + | *'''Are you getting an "output error" and the software restarts?''' |
::- Have you checked that there is paper in it? | ::- Have you checked that there is paper in it? | ||
::- Is the paper loading door firmly closed? | ::- Is the paper loading door firmly closed? | ||
| − | *What kind of cable is the printer using? | + | *'''What kind of cable is the printer using?''' |
::- Is there a converter cable? (usually serial to USB) | ::- Is there a converter cable? (usually serial to USB) | ||
::- Have you double checked all the connections and made sure they were snug? | ::- Have you double checked all the connections and made sure they were snug? | ||
| − | *Can you access the printer and print from Windows? | + | *'''Can you access the printer and print from Windows?''' |
::- Depending on the printer does it show up in device manager? | ::- Depending on the printer does it show up in device manager? | ||
| − | *Has anyone changed any RTS printer settings? | + | *'''Has anyone changed any RTS printer settings?''' |
::- Are there other stations with the same hardware to compare settings with? | ::- Are there other stations with the same hardware to compare settings with? | ||
Revision as of 14:57, 16 April 2019
Basic Printer Troubleshooting:
- Have you restarted the computer?
- When was the last time the printer worked?
- - Has it been moved from another station?
- Are you getting an "output error" and the software restarts?
- - Have you checked that there is paper in it?
- - Is the paper loading door firmly closed?
- What kind of cable is the printer using?
- - Is there a converter cable? (usually serial to USB)
- - Have you double checked all the connections and made sure they were snug?
- Can you access the printer and print from Windows?
- - Depending on the printer does it show up in device manager?
- Has anyone changed any RTS printer settings?
- - Are there other stations with the same hardware to compare settings with?
Cash drawer connected through USB printer to POS.
On the POS, open Setup -> Local Computer
For Under Connections, set the Connection field to point to the connection showing under USB Active Connections:
- Ticket
- Receipt
- Credit Card
- Drawer
For the Model/Layout selection on the items listed above, set to Samsung SRP. "Save", then test printing and cash drawer functionality.
Notes about layouts: Samsung SRP series and Epson TM series are the same layouts. They are the default layout for printers that use ESC/POS printer codes.
Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes.
