Difference between revisions of "Printer Troubleshooting"
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'''Basic Printer Troubleshooting:''' | '''Basic Printer Troubleshooting:''' | ||
| − | *Have you restarted the computer? | + | *'''Have you restarted the computer?''' |
| − | |||
| − | |||
| + | *'''Is the printer working or when was the last time it worked?''' | ||
| + | ::- Has it been moved from another station? | ||
| + | ::- Is there a feed button on the printer? If so does the paper feed? | ||
| + | ::- Is the paper loaded correctly? | ||
| + | ::- Are the paper sensors dirty? | ||
| + | ::- Is the printer an internal or external printer? | ||
::- Has it been moved from another station? | ::- Has it been moved from another station? | ||
| + | ::- How is it connected to the computer? | ||
| − | *Are you getting an "output error" and the software restarts? | + | *'''Are you getting an "output error" and the software restarts?''' |
::- Have you checked that there is paper in it? | ::- Have you checked that there is paper in it? | ||
::- Is the paper loading door firmly closed? | ::- Is the paper loading door firmly closed? | ||
| − | *What kind of cable is the printer using? | + | *'''What kind of cable is the printer using?''' |
::- Is there a converter cable? (usually serial to USB) | ::- Is there a converter cable? (usually serial to USB) | ||
| − | ::- Have you double checked all the connections and made sure they | + | ::- Have you double checked all the connections and made sure they are snug? |
| − | *Can you access the printer and print from Windows? | + | *'''Can you access the printer and print from Windows?''' |
::- Depending on the printer does it show up in device manager? | ::- Depending on the printer does it show up in device manager? | ||
| − | *Has anyone changed any RTS printer settings? | + | *'''Has anyone changed any RTS printer settings?''' |
::- Are there other stations with the same hardware to compare settings with? | ::- Are there other stations with the same hardware to compare settings with? | ||
Cash drawer connected through USB printer to POS. | Cash drawer connected through USB printer to POS. | ||
| − | On the POS, | + | |
| + | On the POS, navigate to <code>'''Setup -> Local Computer'''</code>. | ||
| + | |||
| + | |||
| + | [[File:SU_LocalComputer.PNG|300px]] | ||
| − | + | Under '''"Connections"''', set the Connection field to point to the connection showing under USB Active Connections: | |
*Ticket | *Ticket | ||
*Receipt | *Receipt | ||
| Line 36: | Line 45: | ||
Notes about layouts: | Notes about layouts: | ||
| − | Samsung SRP series and Epson TM series are the same layouts. | + | Samsung SRP series and Epson TM series are the same layouts. See Also '''[[Ticket Layouts]]'''.<br> |
They are the default layout for printers that use ESC/POS printer codes. | They are the default layout for printers that use ESC/POS printer codes. | ||
Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes. | Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes. | ||
Latest revision as of 16:55, 11 July 2019
Basic Printer Troubleshooting:
- Have you restarted the computer?
- Is the printer working or when was the last time it worked?
- - Has it been moved from another station?
- - Is there a feed button on the printer? If so does the paper feed?
- - Is the paper loaded correctly?
- - Are the paper sensors dirty?
- - Is the printer an internal or external printer?
- - Has it been moved from another station?
- - How is it connected to the computer?
- Are you getting an "output error" and the software restarts?
- - Have you checked that there is paper in it?
- - Is the paper loading door firmly closed?
- What kind of cable is the printer using?
- - Is there a converter cable? (usually serial to USB)
- - Have you double checked all the connections and made sure they are snug?
- Can you access the printer and print from Windows?
- - Depending on the printer does it show up in device manager?
- Has anyone changed any RTS printer settings?
- - Are there other stations with the same hardware to compare settings with?
Cash drawer connected through USB printer to POS.
On the POS, navigate to Setup -> Local Computer.
Under "Connections", set the Connection field to point to the connection showing under USB Active Connections:
- Ticket
- Receipt
- Credit Card
- Drawer
For the Model/Layout selection on the items listed above, set to Samsung SRP. "Save", then test printing and cash drawer functionality.
Notes about layouts:
Samsung SRP series and Epson TM series are the same layouts. See Also Ticket Layouts.
They are the default layout for printers that use ESC/POS printer codes.
Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes.
