Printer Troubleshooting

Basic Printer Troubleshooting:

• Have you restarted the computer?

• Is the printer working or when was the last time it worked?

- Has it been moved from another station?

- Is there a feed button on the printer? If so does the paper feed?

- Is the paper loaded correctly?

- Are the paper sensors dirty?

- Is the printer an internal or external printer?

- Has it been moved from another station?

- How is it connected to the computer?

• Are you getting an "output error" and the software restarts?

- Have you checked that there is paper in it?

- Is the paper loading door firmly closed?

• What kind of cable is the printer using?

- Is there a converter cable? (usually serial to USB)

- Have you double checked all the connections and made sure they are snug?

• Can you access the printer and print from Windows?

- Depending on the printer does it show up in device manager?

• Has anyone changed any RTS printer settings?

- Are there other stations with the same hardware to compare settings with?

Cash drawer connected through USB printer to POS.

On the POS, navigate to Setup -> Local Computer.

Under "Connections", set the Connection field to point to the connection showing under USB Active Connections:

• Ticket
• Receipt
• Credit Card
• Drawer

For the Model/Layout selection on the items listed above, set to Samsung SRP. "Save", then test printing and cash drawer functionality.

Notes about layouts: Samsung SRP series and Epson TM series are the same layouts. See Also Ticket Layouts.
They are the default layout for printers that use ESC/POS printer codes.

Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes.