Difference between revisions of "Printer Troubleshooting"
From Rts
| Line 3: | Line 3: | ||
*'''Have you restarted the computer?''' | *'''Have you restarted the computer?''' | ||
| − | *''' | + | *'''Is the printer working or when was the last time it worked?''' |
| − | + | ::- Has it been moved from another station? | |
| + | ::- Is there a feed button on the printer? If so does the paper feed? | ||
| + | ::- Is the paper loaded correctly? | ||
| + | ::- Are the paper sensors dirty? | ||
| + | ::- Is the printer an internal or external printer? | ||
::- Has it been moved from another station? | ::- Has it been moved from another station? | ||
| + | ::- How is it connected to the computer? | ||
*'''Are you getting an "output error" and the software restarts?''' | *'''Are you getting an "output error" and the software restarts?''' | ||
| Line 13: | Line 18: | ||
*'''What kind of cable is the printer using?''' | *'''What kind of cable is the printer using?''' | ||
::- Is there a converter cable? (usually serial to USB) | ::- Is there a converter cable? (usually serial to USB) | ||
| − | ::- Have you double checked all the connections and made sure they | + | ::- Have you double checked all the connections and made sure they are snug? |
*'''Can you access the printer and print from Windows?''' | *'''Can you access the printer and print from Windows?''' | ||
| Line 24: | Line 29: | ||
| − | On the POS, | + | On the POS, navigate to <code>'''Setup -> Local Computer'''</code>. |
Revision as of 17:49, 16 April 2019
Basic Printer Troubleshooting:
- Have you restarted the computer?
- Is the printer working or when was the last time it worked?
- - Has it been moved from another station?
- - Is there a feed button on the printer? If so does the paper feed?
- - Is the paper loaded correctly?
- - Are the paper sensors dirty?
- - Is the printer an internal or external printer?
- - Has it been moved from another station?
- - How is it connected to the computer?
- Are you getting an "output error" and the software restarts?
- - Have you checked that there is paper in it?
- - Is the paper loading door firmly closed?
- What kind of cable is the printer using?
- - Is there a converter cable? (usually serial to USB)
- - Have you double checked all the connections and made sure they are snug?
- Can you access the printer and print from Windows?
- - Depending on the printer does it show up in device manager?
- Has anyone changed any RTS printer settings?
- - Are there other stations with the same hardware to compare settings with?
Cash drawer connected through USB printer to POS.
On the POS, navigate to Setup -> Local Computer.
Under "Connections", set the Connection field to point to the connection showing under USB Active Connections:
- Ticket
- Receipt
- Credit Card
- Drawer
For the Model/Layout selection on the items listed above, set to Samsung SRP. "Save", then test printing and cash drawer functionality.
Notes about layouts: Samsung SRP series and Epson TM series are the same layouts. They are the default layout for printers that use ESC/POS printer codes.
Practical 2x3.25 and boca 2x3.25 are the same layouts, they are for printers that use FGL printer codes.
