Difference between revisions of "Setting up Tickets"

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'''TICKETS'''
 
'''TICKETS'''
  
Tickets can be added and edited into RTS using the ticket price category module. This will not determine when tickets are available. Please contact our technical support team at [mailto:support@rts-solutions.com support@rts-solutions.com]for ticket availability changes.
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Tickets can be added and edited into RTS using the ticket price category module. This page does not cover how to determine when tickets are available. See [[Ticket Class Rules]].
  
This section is divided into two parts:
 
  
*'''Adding Tickets'''
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This section goes over adding ticket categories and how to add tickets to those categories.
  
*'''Setting Up Tickets Explained'''  
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=='''Adding Tickets:'''==
  
*'''Disable Print at Home Tickets'''
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*Navigate to <code>'''Setup -> Tickets -> Price'''</code>.
==='''Adding Tickets:'''<br>===
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*Create a '''Price Category''' by highlighting '''"General"''' and selecting '''"Edit"'''.
 +
(Note: '''''Price Categories''' are where you store tickets.'')<br>
 +
(Note: ''RTS recommends utilizing as few '''Price Categories''' as possible. New '''Price Categories''' can be added by selecting "Add." If you would like to create a new category with the same time tickets, select "Clone". This will clone the settings of an existing category.'')
 +
<br><br>
 +
[[File:SU_Tickets.JPG|225px]]<br>
 +
(Note: ''The '''Setup Ticket Price Category''' window is '''not''' for adding tickets, it is for adding categories of tickets.'')<br>
 +
(Note: ''All tickets in RTS must be in a '''Price Category'''.'')
  
*Navigate to <code>'''Setup -> Tickets -> Price'''</code>.
 
 
*Highlight General and select '''"Edit."'''
 
  
<span style="color:#000080">Note: RTS recommends utilizing only one price category. However, you can add a new price category by selecting '''"Add."''' If you would like to create a new category with the same time tickets, select '''"Clone"'''. This will clone the settings of an existing category.
 
  
[[File:SU_Tickets.JPG|150px]]<br/><br/>
 
  
 
*After selecting '''"Edit"''', the '''Setup Ticket''' window will populate.
 
*After selecting '''"Edit"''', the '''Setup Ticket''' window will populate.
  
[[File:SU_Tickets_Edit.jpg|400px]]<br/><br/>
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[[File:Rts_tickets_price_window.png|450px]]
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 +
 
  
 
*When editing a ticket category, select '''"Add Ticket"''' and designate the name of your item accordingly.
 
*When editing a ticket category, select '''"Add Ticket"''' and designate the name of your item accordingly.
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*Modify your ticket names if needed.  
 
*Modify your ticket names if needed.  
  
<span style="color:#000080">''Note: The RTS Selling screen allows for 7 characters. If your name is longer than 7 letters, consider shortening your name for the Employee Screen and the Ticket Print Screen. For example, change Senior to Sr.''
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(Note: ''The RTS Selling screen allows for 7 characters. If your name is longer than 7 letters, consider shortening your name for the Employee Screen and the Ticket Print Screen. (i.e., change Senior to Sr.)'')
 
*Repeat steps as needed, and choose '''"Save and Close"'''.
 
*Repeat steps as needed, and choose '''"Save and Close"'''.
  
==='''Setting Up Tickets Explained:'''<br>===
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=='''Setting Up Tickets Explained:'''==
  
'''Ticket-''' Lists the tickets in your database. If you are configuring tickets for the first time, this filed will be blank until tickets are added.
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'''Ticket-''' Lists the tickets in your database. If you are configuring tickets for the first time, this field will be blank until tickets are added.
  
 
'''Show Disabled Tickets-''' If checked, tickets that were previously deleted will appear in the list
 
'''Show Disabled Tickets-''' If checked, tickets that were previously deleted will appear in the list
  
'''Move Up-''' RTS determines the ticket order on the selling screen based off how they are listed in the Ticket Window. If you would like for a ticket to appear higher on your list, highlight the ticket and select Move Up
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'''Move Up-''' RTS determines the ticket order on the selling screen, based off how they are listed in the Ticket Window. If you would like for a ticket to appear higher on your list, highlight the ticket and select Move Up
  
 
'''Move Down-''' Moves your ticket down in the list. This list determines the order of appearance on the selling screen.
 
'''Move Down-''' Moves your ticket down in the list. This list determines the order of appearance on the selling screen.
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'''Database-''' Determines your ticket name in the database
 
'''Database-''' Determines your ticket name in the database
  
'''Employee Screen=''' Designates the ticket name that will appear on your selling screen. The ticket should be modified to less than 7 characters to fit on the selling screen.
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'''Employee Screen-''' Designates the ticket name that will appear on your selling screen. The ticket should be modified to less than 7 characters to fit on the selling screen.
  
 
'''Ticket Print Name-''' Displays how the ticket will print on the tickets. Characters are also limited for the ticket, so modify your ticket name accordingly if needed.
 
'''Ticket Print Name-''' Displays how the ticket will print on the tickets. Characters are also limited for the ticket, so modify your ticket name accordingly if needed.
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'''Kiosk Name-''' Ticket name displayed on the kiosk
 
'''Kiosk Name-''' Ticket name displayed on the kiosk
  
'''Kiosk Description-''' Name that appears on the kiosk
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'''Kiosk Description-''' Description that appears under the ticket on the kiosk
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'''RtsApp Name-''' Ticket name displayed on your RTS App
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 +
'''RtsApp Description-''' Description that appears under the ticket on your RTS App
  
 
'''Price (no tax)-''' Price of ticket before tax.
 
'''Price (no tax)-''' Price of ticket before tax.
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'''Enabled Employee-''' If checked, the ticket will display on the Employee Selling Screen
 
'''Enabled Employee-''' If checked, the ticket will display on the Employee Selling Screen
  
'''Enabled Kiosk-''' Determines if ticket will appear on the kiosk
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'''Enabled Kiosk-''' Determines if the ticket will appear on the kiosk
  
 
'''Enabled Internet-''' Designates if the ticket will be available for purchases made online. For example, a Pass would be enabled for Employee usage, but not for sales made online.
 
'''Enabled Internet-''' Designates if the ticket will be available for purchases made online. For example, a Pass would be enabled for Employee usage, but not for sales made online.
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'''Enabled Web API-''' This determines if the ticket type will be available for sales for third party sites that use the API, such as movie pass. If this is checked, all sites that you use on the API will be available for you to determine if the ticket is available for sale on that website.
 
'''Enabled Web API-''' This determines if the ticket type will be available for sales for third party sites that use the API, such as movie pass. If this is checked, all sites that you use on the API will be available for you to determine if the ticket is available for sale on that website.
  
'''Link Item Options-''' Links a concession item with a ticket. This can be used to have an item associated with the ticket, or discount a price of a ticket while still reporting to the boxoffice correctly.
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'''Link Item Options-''' Links a concession item with a ticket. This can be used to have an item associated with the ticket or discount the price of a ticket while still reporting to the boxoffice correctly.
  
 
'''Item-''' Choose the item that will be linked to your ticket.
 
'''Item-''' Choose the item that will be linked to your ticket.
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'''Item Price-''' Designates the price of the ticket.
 
'''Item Price-''' Designates the price of the ticket.
  
==='''Disable Print at Home Tickets'''===
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=='''Modifying "Ticket Purchase" Text'''==
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*You can add text like this under the "Purchase Terms" setting.
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 +
*To do so please go to:<code>'''Setup -> Ready Ticket Network -> Options'''</code>.
 +
 
 +
 
 +
[[File:SU_RTN_Other_PurchaseTerms.PNG|300px]]
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 +
 
 +
*Once you are there, change the "purchase terms" to be your required text and click '''"Save"'''.
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*You will also need to Restart your Internet server.
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*To do this go to: <code>'''File -> Other -> Switch To -> Internet Server'''</code>.
  
To disable the Print at Home ticket option:
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*There will be a button at the bottom that says '''"Restart Internet Server"'''.
  
<code>'''Setup -> Ready Ticket Network -> Options'''</code>.
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 +
[[File:File_Other_SwitchTo_IntServ.PNG|300px]]
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 +
 
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<span style="color:#000080">*****'''This is text that pops up when you confirm ticket purchase.'''*******
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 +
=='''Disable Print at Home Tickets'''==
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 +
*To disable the Print at Home ticket option: Navigate to: <code>'''Setup -> Ready Ticket Network -> Options'''</code>.
  
  
 
[[File:SU_RTN_Options.PNG|300px]]
 
[[File:SU_RTN_Options.PNG|300px]]
  
::Set Hide Print-at-Home Tickets to True.
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:*Set '''Hide Print-at-Home Tickets''' to True.
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 +
:*Once it has been disabled, you will need to restart RTS on your server for the changes to take effect.
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::Once it has been disabled, you will need to restart RTS on your server for the changes to take effect.
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=='''See Also'''==
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*[[Ticket Class Rules]]
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*[[Ticket Layouts]]
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*[[Advertising Lines]]
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*[[Changing your Ticket name and description for the RTS app]]

Latest revision as of 18:50, 11 September 2020

TICKETS

Tickets can be added and edited into RTS using the ticket price category module. This page does not cover how to determine when tickets are available. See Ticket Class Rules.


This section goes over adding ticket categories and how to add tickets to those categories.

Adding Tickets:

  • Navigate to Setup -> Tickets -> Price.
  • Create a Price Category by highlighting "General" and selecting "Edit".

(Note: Price Categories are where you store tickets.)
(Note: RTS recommends utilizing as few Price Categories as possible. New Price Categories can be added by selecting "Add." If you would like to create a new category with the same time tickets, select "Clone". This will clone the settings of an existing category.)

SU Tickets.JPG
(Note: The Setup Ticket Price Category window is not for adding tickets, it is for adding categories of tickets.)
(Note: All tickets in RTS must be in a Price Category.)



  • After selecting "Edit", the Setup Ticket window will populate.

Rts tickets price window.png


  • When editing a ticket category, select "Add Ticket" and designate the name of your item accordingly.
  • Enter your price (without tax). If you would like to add tax (which will be included in the price on the selling screen), enter in the Tax 1 and Tax 2 fields accordingly.
  • Modify your ticket names if needed.

(Note: The RTS Selling screen allows for 7 characters. If your name is longer than 7 letters, consider shortening your name for the Employee Screen and the Ticket Print Screen. (i.e., change Senior to Sr.))

  • Repeat steps as needed, and choose "Save and Close".

Setting Up Tickets Explained:

Ticket- Lists the tickets in your database. If you are configuring tickets for the first time, this field will be blank until tickets are added.

Show Disabled Tickets- If checked, tickets that were previously deleted will appear in the list

Move Up- RTS determines the ticket order on the selling screen, based off how they are listed in the Ticket Window. If you would like for a ticket to appear higher on your list, highlight the ticket and select Move Up

Move Down- Moves your ticket down in the list. This list determines the order of appearance on the selling screen.

Ticket Names:

Database- Determines your ticket name in the database

Employee Screen- Designates the ticket name that will appear on your selling screen. The ticket should be modified to less than 7 characters to fit on the selling screen.

Ticket Print Name- Displays how the ticket will print on the tickets. Characters are also limited for the ticket, so modify your ticket name accordingly if needed.

Internet Name- Display name for online ticket sales.

Kiosk Name- Ticket name displayed on the kiosk

Kiosk Description- Description that appears under the ticket on the kiosk

RtsApp Name- Ticket name displayed on your RTS App

RtsApp Description- Description that appears under the ticket on your RTS App

Price (no tax)- Price of ticket before tax.

Tax 1- First tax to be calculated. Will appear as a combined amount with your Price amount.

Tax 2- An additional filed for tax

Enabled Employee- If checked, the ticket will display on the Employee Selling Screen

Enabled Kiosk- Determines if the ticket will appear on the kiosk

Enabled Internet- Designates if the ticket will be available for purchases made online. For example, a Pass would be enabled for Employee usage, but not for sales made online.

Reward Points- Designates how many points will be earned for the loyalty program.

Enabled Web API- This determines if the ticket type will be available for sales for third party sites that use the API, such as movie pass. If this is checked, all sites that you use on the API will be available for you to determine if the ticket is available for sale on that website.

Link Item Options- Links a concession item with a ticket. This can be used to have an item associated with the ticket or discount the price of a ticket while still reporting to the boxoffice correctly.

Item- Choose the item that will be linked to your ticket.

Item Amount- Choose how many concession items will be linked.

Item Price- Designates the price of the ticket.

Modifying "Ticket Purchase" Text

  • You can add text like this under the "Purchase Terms" setting.
  • To do so please go to:Setup -> Ready Ticket Network -> Options.


SU RTN Other PurchaseTerms.PNG


  • Once you are there, change the "purchase terms" to be your required text and click "Save".
  • You will also need to Restart your Internet server.
  • To do this go to: File -> Other -> Switch To -> Internet Server.
  • There will be a button at the bottom that says "Restart Internet Server".


File Other SwitchTo IntServ.PNG


*****This is text that pops up when you confirm ticket purchase.*******

Disable Print at Home Tickets

  • To disable the Print at Home ticket option: Navigate to: Setup -> Ready Ticket Network -> Options.


SU RTN Options.PNG

  • Set Hide Print-at-Home Tickets to True.
  • Once it has been disabled, you will need to restart RTS on your server for the changes to take effect.


See Also