Difference between revisions of "Setup Checklist"
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<p>This document is to assist with your RTS setup. The sections in red are steps that are critical to the RTS setup while the steps in green are additional features that are available with your licensing package. Please feel free to contact RTS at any time, as we provide 24/7/365 support</p> | <p>This document is to assist with your RTS setup. The sections in red are steps that are critical to the RTS setup while the steps in green are additional features that are available with your licensing package. Please feel free to contact RTS at any time, as we provide 24/7/365 support</p> | ||
---- | ---- | ||
| − | ===Setup Forms=== | + | ===<span style="color:red">Setup Forms</span>=== |
<p>Please fill out the RTS setup forms and email to our support team at [mailto:sales@rts-solutions.com sales@rts-solutions.com]. Alternatively, the forms can be faxed to 707-276-7222. The completed form will be used to create your RTS database.</p> | <p>Please fill out the RTS setup forms and email to our support team at [mailto:sales@rts-solutions.com sales@rts-solutions.com]. Alternatively, the forms can be faxed to 707-276-7222. The completed form will be used to create your RTS database.</p> | ||
| − | [https:// | + | [https://forms.zohopublic.com/readytheatresystems/form/NewAccountSetUpForms/formperma/7bNdgcy_4B-zB57RJCljMOEdd8XHxwEQAMlf_dpbZCw New Site Setup Form] |
---- | ---- | ||
| − | ===Credit Cards=== | + | ===<span style="color:red">Credit Cards</span>=== |
<p>Setting up credit cards is an important step that should be done early through the RTS setup. RTS supportst Heartland and Worldpay as integrated processors. | <p>Setting up credit cards is an important step that should be done early through the RTS setup. RTS supportst Heartland and Worldpay as integrated processors. | ||
| Line 18: | Line 18: | ||
:::''C: 805.701.3682<br>'' | :::''C: 805.701.3682<br>'' | ||
:::''F: 888.744.5545<br><br>'' | :::''F: 888.744.5545<br><br>'' | ||
| − | :::''''' | + | :::'''Worldpay''' |
| − | ::: | + | :::<blockquote> |
| − | ::: | + | :::Roxane Covert | Merchant Solutions<br> |
| − | ::: | + | :::[tel:970-340-1727 970-340-1727]<br> |
| + | :::[mailto:Roxane.Covert@fisglobal.com Roxane.Covert@fisglobal.com] | ||
| + | </blockquote> | ||
| + | |||
</p> | </p> | ||
<p>If you currently have an account with Heartland or WorldPay and need to update your account to reflect you are now using RTS, the RTS sale’s team can assist with this. Please contact sales to set up the call for credit cards.</p> | <p>If you currently have an account with Heartland or WorldPay and need to update your account to reflect you are now using RTS, the RTS sale’s team can assist with this. Please contact sales to set up the call for credit cards.</p> | ||
| Line 27: | Line 30: | ||
---- | ---- | ||
| − | ===Hardware=== | + | ===<span style="color:red">Hardware</span>=== |
<p> | <p> | ||
If you purchased hardware from us, the units will arrive on-site with RTS installed. Once they arrive, we will assist with setting up printers, cash drawers, etc. | If you purchased hardware from us, the units will arrive on-site with RTS installed. Once they arrive, we will assist with setting up printers, cash drawers, etc. | ||
| Line 34: | Line 37: | ||
If you are using your own equipment, RTS will need to be installed. We can also assist with this. However, please see the link below for reference on how to install RTS. | If you are using your own equipment, RTS will need to be installed. We can also assist with this. However, please see the link below for reference on how to install RTS. | ||
</p> | </p> | ||
| − | [ | + | [[Installing RTS]] |
---- | ---- | ||
| − | ===Networking=== | + | ===<span style="color:red">Networking and Port Forwarding</span>=== |
| − | <p></p> | + | <p>Your server will need a local static IP address. All other POS devices can be set as DHCP.</p> |
| + | <p>To issue your permanent license and enable internet ticketing, ports in your router will need to be forwarded to your server’s IP address. A networking person on-site can complete the steps or our technical support technicians can assist you. To do, so we will:</p> | ||
| + | <p> | ||
| + | ::#Enter the Username and Password into your router. This will need to be provided by the location. | ||
| + | ::#Forward port ''2235, 80 and 443'' to your server’s private IP address | ||
| + | ::#Depending on the network, additional devices might need to be accessed. | ||
| + | <p> | ||
| + | For more information please see: [[Networking]] | ||
---- | ---- | ||
| − | === | + | |
| − | <p></p> | + | ===<span style="color:red">Gift Cards</span>=== |
| + | <p> | ||
| + | If you currently have gift cards with another point of sale please provide: | ||
| + | #List of card numbers | ||
| + | #Current balances | ||
| + | #CSV format | ||
| + | For new cards, please contact plastic printers. | ||
| + | ::'''''Ashley Otte''''' | ||
| + | ::'''''[mailto:Ashley.Otte@PlasticPrinters.com Ashley.Otte@PlasticPrinters.com]''''' | ||
| + | ::'''''651-319-4758''''' | ||
| + | </p> | ||
---- | ---- | ||
| − | === | + | |
| − | <p></p> | + | ===<span style="color:green">Location Branded App</span>=== |
| + | <p> | ||
| + | Sell mobile tickets through a location-branded App. Costs are $0.25 per transaction. There are no setup fees or maintenance costs. You can learn more about the app here: [https://wiki.readyticket.net/mw/index.php?title=Your_App,_Built_by_RTS:_Ticket_and_Concession_Ordering RTS Location Branded App] | ||
| + | </p><br> | ||
| + | <p> | ||
| + | Setup information is provided below. | ||
| + | </p> | ||
| + | [http://wiki.readyticket.net/mw/index.php/RTS_App RTS App Setup] | ||
---- | ---- | ||
| − | === | + | |
| − | <p></p> | + | ===<span style="color:green">Digital Signage</span>=== |
| + | <p> | ||
| + | Digital Signage is included with your license at no additional cost. Please contact our media team to start the setup process. The link below explains the setup process and hardware questions. | ||
| + | </p> | ||
| + | '''RTS Media Department'''<br> | ||
| + | [mailto:media@rts-solutions.com media@rts-solutions.com]<br> | ||
| + | [https://wiki.readyticket.net/mw/index.php?title=Setting_Up_Digital_Signage Setting Up Digital Signage] | ||
---- | ---- | ||
| − | === | + | |
| − | <p></p> | + | ===<span style="color:green">Reserved Seating</span>=== |
| + | <p> | ||
| + | If you are a reserved seating location, please send your seating layouts to our support team. Additional information can be found on our wiki page. | ||
| + | </p> | ||
| + | [mailto:support@rts-solutions.com support@rts-solutions.com]<br> | ||
| + | [http://wiki.readyticket.net/mw/index.php?title=Getting_Started_With_Reserved_Seating Setting Up Reserved Seating] | ||
---- | ---- | ||
| − | === | + | |
| − | <p></p> | + | ===<span style="color:green">Comscore/Swift</span>=== |
| + | <p> | ||
| + | RTS will automatically report your grosses to ComScore and Swift nightly/and or hourly. Please contact Barbara Morse for your location information. | ||
| + | </p> | ||
| + | Barbara Morse - comScore, Inc.<br> | ||
| + | 503-284-7581 x217<br> | ||
| + | [mailto:BMorse@comscore.com BMorse@comscore.com]<br> | ||
| + | [http://www.comscore.com www.comscore.com]<br><br> | ||
| + | Please see the link below for how to enter your information, or please email the credentials to our support team.<br> | ||
| + | [http://wiki.readyticket.net/mw/index.php/Automatic_Reporting Automatic Reporting] | ||
---- | ---- | ||
| − | === | + | |
| − | <p></p> | + | ===<span style="color:green">Online Gift Cards</span>=== |
| + | <p>To sell gift cards online, please see the link below for information and the setup form.</p> | ||
| + | [http://wiki.readyticket.net/mw/index.php/Online_Gift_Cards Online Gift Cards] | ||
---- | ---- | ||
| − | === | + | |
| − | + | ===<span style="color:green">Schedule Exports</span>=== | |
| − | + | <p> | |
| − | + | RTS will automatically send your show to your LMS/TMS. The file can be exported via FTP or local file. Please see our Wiki link below for more information: | |
| − | <p></p> | + | </p> |
| + | [http://wiki.readyticket.net/mw/index.php?title=Setting_up_Schedule_Exports Setting up Schedule Exports] | ||
---- | ---- | ||
Revision as of 15:09, 28 June 2022
Contents
Setup Checklist
This document is to assist with your RTS setup. The sections in red are steps that are critical to the RTS setup while the steps in green are additional features that are available with your licensing package. Please feel free to contact RTS at any time, as we provide 24/7/365 support
Setup Forms
Please fill out the RTS setup forms and email to our support team at sales@rts-solutions.com. Alternatively, the forms can be faxed to 707-276-7222. The completed form will be used to create your RTS database.
Credit Cards
Setting up credit cards is an important step that should be done early through the RTS setup. RTS supportst Heartland and Worldpay as integrated processors. Note: Please contact sales if you are interested in processing with a non-integrated processor. Additional license fees apply
If do not currently have card processing in place please contact one of our integrated providers below:
- Heartland:
- Phil Kilpatrick - Senior Relationship Manager
- E: philip.kilpatrick@e-hps.com
- C: 805.701.3682
- F: 888.744.5545
- Worldpay
- Roxane Covert | Merchant Solutions
- 970-340-1727
- Roxane.Covert@fisglobal.com
- Heartland:
If you currently have an account with Heartland or WorldPay and need to update your account to reflect you are now using RTS, the RTS sale’s team can assist with this. Please contact sales to set up the call for credit cards.
For more information on Credit Cards and RTS see: Credit Cards
Hardware
If you purchased hardware from us, the units will arrive on-site with RTS installed. Once they arrive, we will assist with setting up printers, cash drawers, etc.
If you are using your own equipment, RTS will need to be installed. We can also assist with this. However, please see the link below for reference on how to install RTS.
Networking and Port Forwarding
Your server will need a local static IP address. All other POS devices can be set as DHCP.
To issue your permanent license and enable internet ticketing, ports in your router will need to be forwarded to your server’s IP address. A networking person on-site can complete the steps or our technical support technicians can assist you. To do, so we will:
- Enter the Username and Password into your router. This will need to be provided by the location.
- Forward port 2235, 80 and 443 to your server’s private IP address
- Depending on the network, additional devices might need to be accessed.
For more information please see: Networking
Gift Cards
If you currently have gift cards with another point of sale please provide:
- List of card numbers
- Current balances
- CSV format
For new cards, please contact plastic printers.
- Ashley Otte
- Ashley.Otte@PlasticPrinters.com
- 651-319-4758
Location Branded App
Sell mobile tickets through a location-branded App. Costs are $0.25 per transaction. There are no setup fees or maintenance costs. You can learn more about the app here: RTS Location Branded App
Setup information is provided below.
Digital Signage
Digital Signage is included with your license at no additional cost. Please contact our media team to start the setup process. The link below explains the setup process and hardware questions.
RTS Media Department
media@rts-solutions.com
Setting Up Digital Signage
Reserved Seating
If you are a reserved seating location, please send your seating layouts to our support team. Additional information can be found on our wiki page.
support@rts-solutions.com
Setting Up Reserved Seating
Comscore/Swift
RTS will automatically report your grosses to ComScore and Swift nightly/and or hourly. Please contact Barbara Morse for your location information.
Barbara Morse - comScore, Inc.
503-284-7581 x217
BMorse@comscore.com
www.comscore.com
Please see the link below for how to enter your information, or please email the credentials to our support team.
Automatic Reporting
Online Gift Cards
To sell gift cards online, please see the link below for information and the setup form.
Schedule Exports
RTS will automatically send your show to your LMS/TMS. The file can be exported via FTP or local file. Please see our Wiki link below for more information:
