Your App, Built by RTS: Ticket and Concession Ordering
Your App, Built by RTS is a fast and easy platform for customers to purchase tickets, concessions (Web-Based App, native app capabilities COMING SOON!), and to keep up to date with your locations. This section will discuss Your App’s overall features, breakdown specific ticketing and concession portion of the app, costs, and the app setup process.
Overall App Features
- Intuitive checkout process
- Built by RTS
- Branded to your location
- Secured, stored checkout information for a quick checkout process
- Promotes social distancing and contactless transactions
- Works seamlessly with the RTS Usher App
- Charge an app convenience fee to your users - per-ticket and per-transaction options
- Costs: $0.25 per transaction, no setup fees or maintenance costs.
Android and Apple App
Provide your customers with a reliable ticketing app, built by your RTS developers.
- Movie page with showtime details and trailers
- Send custom notifications to your customers, alerting them of upcoming showtimes and events.
- GPS capable features
- Earn and redeem loyalty points
- Showcase amenities and features
Drive your concession sales by putting the ordering power directly in your customer’s hands. Customers can purchase food and beverages directly from their mobile device and receive a notification when their order is ready, creating a fluid purchasing experience.
- Direct notification when order is ready
- Option for pickup or delivery
- Orders are dynamically routed to kitchen printers or kitchen display system
- Online web platform also available (must-have app setup too)
- Geofence features - ensure orders are placed at your location
Alert your customers to special events, new items, and upcoming performances. Notifications display even if the app is not open.
Find out more here: Sending App Notifications
In addition to ordering concessions from a mobile device, customers can also purchase food and beverages from a web browser.
Apps for Chains
If you have multiple locations, we can build your app in one of two ways:
- Single app for all locations.
- Each location has it's own dedicated app.
With one app encompassing all of your locations, your customers can choose individual sites as a "favorite" location. When customers utilize the favorite feature, they can still access information and purchase tickets or concessions of non-favorited sites. Also, your app will sort sites for the user based on which is closest to them.
If you choose individual apps for your locations, your customers will need to download an app for each site they visit.
Example App Configurations
Cost and Funding
There is a 0.25 cent per Transaction cost to use the app. This cost can be offset with a fee charged to the customer. Please contact our sales team for further information. Fees are calculated per transaction, not per ticket. Once funds total $100 or more they will be deducted weekly via the account provided on ACH form. Please provide RTS a voided check to set up your account.
To create your App please fill out the setup form and email it to firstname.lastname@example.org
Setup Form: HERE
To get your app started we will need:
- Completed app form
- High-res graphic of your logo (PNG format 512px by 512px)
Please note: our Media Team is happy to assist with creating logos
- Completed ACH withdrawal form (provided with setup form)
- Voided check
Setup Process - How does RTS build your location branded app?
- RTS receives your setup form, high-res logo, and ACH information. This data is sent to our app developers to begin building your app.
- Your app will have a black background with accent colors. The RTS development team will choose your accent colors based on your website. If you are currently going through a rebranding, please let us know.
- After internal testing, your app is released to the Google Play and Apple App Store for review. Full releases may take a few days for final review.
Please note: Due to COVID-19, app store approvals are experiencing longer approval times.
- Your app is approved! Our team will notify you your app is ready to go.
- When our team notifies you, we will provide custom marketing materials. Marketing materials include:
- App fliers with a QR code. The QR code will direct customers to the appropriate store to download your app.
- Digital Signage displays
- RTS will also encourage your app downloads by enabling a prompt on your RTN page. RTS will detect if a customer is purchasing tickets on a mobile device, and prompt the user to download the mobile app.
- Once your app is live, you will be able to send notifications to your app users. Our team will enable access to the notification module from the marketing contacts provided on your setup form.
- After you pass $100 in sales, our accounting team will deduct the funds from your ACH account. The account information is aggregated from your ACH form and voided check. Additional accounting information can be found in our Cost and Funding section.
Existing App Transfers
Do you already have an app? We can transfer your app data so you may keep all of your users. The following link explains Android app data transfers. Our sales team can provide additional information regarding iOS transfers.
Have any questions or are you ready to get started building your app? Please contact our sales team.